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Smart UPS 1000VA 120 V LCD says no ac power

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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jimk2013_apc
Crewman
Crewman
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Smart UPS 1000VA 120 V LCD says no ac power

This was originally posted on APC forums on 6/17/2013


Maybe I originally put this in the wrong thread. But there's more info. What's up with this thing???

This has happened three times in three days. Everything is fine, then it goes off ac power. The log says

6/16/1300:32:57Power Failed
6/16/1300:32:55Online (Green Mode) - Exited

The ON BAT indicator is on and it's growling.

This is what the data log shows for the moment it went off:

6/16/1300:32:35129.6129.627.010060.060.013.635.5

and from the same time 24 hours earlier, when it didn't quit.

6/15/1300:32:35125.2125.227.010060.060.0210.436.0

The power hasn't failed! I'm seeing 70 minutes of run time when it's working so I'm not overloading it. One HP PC, LED monitor, cable modem.

Last time it happened two days ago I let it sit overnight and when I turned it on in the morning the battery had charged and it started. Ran until tonight when the above happened. So it wasn't the breaker because I didn't even look for the breaker until tonight.

Here's the Event Log from the last time it quit

6/13/1317:23:20Power Failed
6/13/1317:23:20Online (Green Mode) - Exited

and the data log for the same time:

6/13/1317:22:45129.6129.627.010060.060.020.136.0

The load was at a whopping 20% then because I was watching a Netflix movie.

The white part of the breaker is sticking out about 1/8 inch, doesn't look popped, and why would it pop?

Disconnected all loads (had to to get online!), reset sensitivity to minimum per instructions, turned UPS back on with no load, but the display shows ON BAT.

I can't have this continuing with summer power outages coming. The unit was bought new in January 2013.

Okay, just turned it on again and after a couple of seconds the ON BAT light came on. GRRRRRRRRRR

Last night it died again. This time with no load connected. Event and Data logs preceding the crash:

6/17/13    01:46:13    Power Failed

6/17/13    01:46:12    Online (Green Mode) - Exited

6/16/13    14:10:27    Online (Green Mode) - Entered

6/16/13    12:40:48    Self Test Passed

6/16/13    12:40:36    Self Test Initiated

                                   

6/17/13    01:41:06    129.6    129.6    27.0    100    60.0    59.98    0.0    35.5

6/17/13    01:21:06    129.6    129.6    27.0    100    60.0    60.0    0.0    35.5

6/17/13    01:01:06    128.8    128.8    27.0    100    59.97    59.97    0.0    35.5

6/17/13    00:41:06    128.8    128.8    27.0    100    60.02    60.02    0.0    35.5

6/17/13    00:21:06    129.6    129.6    27.0    100    60.0    60.0    0.0    35.5

It powered up again this morning -- but unfortunately the power went off last night and my unprotected PC was running. Will I get a solution? The email tech support has been disabled??? This is the current status:

6/17/1311:38:41Online (Green Mode) - Entered
6/17/1310:18:20Monitoring Started
6/17/1310:18:20Communication Established
6/17/1310:12:54Communication Not Established
6/17/1310:12:23Monitoring Started
6/17/1310:05:05Monitoring Started
6/17/1310:05:06Communication Established



6/17/1313:38:41125.2125.226.810059.9759.970.037.3
6/17/1313:18:41125.2125.226.810059.9859.980.037.8
6/17/1312:58:41125.2125.226.810059.9859.980.037.8
6/17/1312:38:41125.2125.226.810060.0260.020.038.2
6/17/1312:18:41125.2125.226.810059.9759.970.038.7
6/17/1311:58:41126.0126.026.710060.060.00.038.7
6/17/1311:38:41125.2126.027.010059.9859.980.039.1
6/17/1311:18:41126.0126.026.810059.9759.970.039.1
6/17/1310:58:41126.0126.026.810060.060.00.039.1
6/17/1310:38:41126.0126.026.810060.059.980.039.6
6/17/1310:18:41126.0126.026.810059.9759.970.040.0
6/17/1310:05:26126.7126.726.89759.9859.980.040.0



Accepted Solutions
BillP
Administrator Administrator
Administrator
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0
116

Re: Smart UPS 1000VA 120 V LCD says no ac power

This reply was originally posted by Angela on APC forums on 6/17/2013


I just responded over here -> http://forums.apc.com/thread/14328 and we should try to keep one thread please. I will lock this one and let's keep going on the other one.

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
117

Re: Smart UPS 1000VA 120 V LCD says no ac power

This reply was originally posted by Angela on APC forums on 6/17/2013


I just responded over here -> http://forums.apc.com/thread/14328 and we should try to keep one thread please. I will lock this one and let's keep going on the other one.