Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Second unit with 'F02' error

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • Second unit with 'F02' error
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Janeway Teken
99
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS for Home and Office Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
11
5349
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

Second unit with 'F02' error

This is the second Back-UPS XS 1300 that I have purchased in the last two months.

The first started going up in smoke with error FO2 so I returned it.

Now, just less than two months later, the new unit emits a loud beeeep and shows error FO2. I can't get it to stop showing the error or to be on without the loud beeeep.

What is the problem?

What is the error message mean? In the 'manual' it says 'battery output short'. What does that mean?

Does APC make a backup that does not have this problem? I don't want to return this unit and have the same thing happen a third time.

Labels
  • Labels:
  • Back-UPS & Surge Protectors
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

I just had the same issue. I am running an 8 core Mac Pro 2,1 (3.0Ghz Xenon processor). Also hooked up to the APC XS-1300 is 1 USB device, a mac 24" cinema desktop display, and a pair of Bose speakers.

The unit's alarm went off a few minutes ago and went F02. I inspected the unit and there was definitely an odor which said that something had burned. After shutting the 1300 off and powering it up again, it seems to be unable to run for more than 10 seconds without giving me the alarm and the F02 warning.

I live in an old building in Manhattan and the power here is definitely bad, which is why I bought the 1300 in the first place. In the 2 months I've had the 1300, it's gone to battery only about 3 or 4 times that I'm aware of, though I do leave my computer on when I'm not home, so while it could be happening then, it's not happening long enough to shut the computer down, as I have it programmed to shut down in 1 minute if the power goes out, and I have yet to come home to find my computer off.

Another curious thing about this particular failure is that my computer was asleep when it happened. As most Mac Pro owners know, these earlier Mac Pro towers draw a lot of power on startup, so if it had happened then it might make just a bit more sense.

Looks like the unit is totally dead though, so I'll try to return it tomorrow.

Unit Serial # 3B0925X05936

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

Problems with the xs1300 here too, mine is an F06 error though.

I'm currently on the second unit in a month showing the F06 error. 2 days after purchase on first one, which then died completely 8-10 days later. Second unit has been in use for 3 days, and just had the same shutdown with the F06 error.

Till using the xs1300, I've always had great service from APC power systems, only replacing them when the batteries died or I outgrew them. I did lose one to a lightning strike a few years ago, I've always been happy with them, not so sure about the xs1300 though.

Ken.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

I leaved the UPS powered off for some minutes, restarted it and now the F02 beeping error is disappeared.
Now it seems that UPS works ok.

What does it means? Please help. What should I do now?

I'm sorry for double posting in the other thread.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

My BR1500GI is only three days old and now it started beeping with F02 error.

Is this an engeneering problem?

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

This morning I get up and the error  f02 .  I unplugged  everything  plugged the xs1300 back in.  The battery indicator shows no charge at all  and the unit just beeps.    Only 2 years old. 

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5346
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

I guess the only thing to do is order a replacement battery or buy another manufacturers product.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 11
Erasmus_apc
Sisko Erasmus_apc
Sisko

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5346
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

We don't have a known issue with these units producing that error falsely or "commonly". That means that the output circuit for the "On Battery" power path (battery to inverter to outlets, in short) has a short somewhere along the line, to put it simply. What kind of load are you using on the UPS? How often does it go to battery? What is the environment of the UPS around it? Do you have an exact model number and serial number?

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5348
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

I just had the same issue. I am running an 8 core Mac Pro 2,1 (3.0Ghz Xenon processor). Also hooked up to the APC XS-1300 is 1 USB device, a mac 24" cinema desktop display, and a pair of Bose speakers.

The unit's alarm went off a few minutes ago and went F02. I inspected the unit and there was definitely an odor which said that something had burned. After shutting the 1300 off and powering it up again, it seems to be unable to run for more than 10 seconds without giving me the alarm and the F02 warning.

I live in an old building in Manhattan and the power here is definitely bad, which is why I bought the 1300 in the first place. In the 2 months I've had the 1300, it's gone to battery only about 3 or 4 times that I'm aware of, though I do leave my computer on when I'm not home, so while it could be happening then, it's not happening long enough to shut the computer down, as I have it programmed to shut down in 1 minute if the power goes out, and I have yet to come home to find my computer off.

Another curious thing about this particular failure is that my computer was asleep when it happened. As most Mac Pro owners know, these earlier Mac Pro towers draw a lot of power on startup, so if it had happened then it might make just a bit more sense.

Looks like the unit is totally dead though, so I'll try to return it tomorrow.

Unit Serial # 3B0925X05936

Reply

Link copied. Please paste this link to share this article on your social media post.

Erasmus_apc
Sisko Erasmus_apc
Sisko

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5346
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

That is unfortunate to hear. That unit is most certainly in warranty though, so if returning it to the store is not acceptable (who knows if you get a "repackaged" unit that was returned), you can get a new one from us since yours failed so quickly. You may also want to confirm with tech. support the load you have attached to the UPS and your "power environment" while you are working with them to get your RMA, to help avoid future faults. We have seen that some device loads can cause the unit to fault due to feedback, excessive load, etc. The unit will fail itself or "absorb or sacrifice itself" when things of this nature happen to avoid damaging any attached devices.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

Add me to the list of people that have had this exact same thing happen. Spike followed by F02 error and unit that smells burnt out.

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:38 AM . Last Modified: ‎2024-03-22 02:23 AM

Ditto here... XS 1300...

Had an XS 900... worked well for 3 yrs in same system... batteries began to fail, so replaced the unit with the 1300 about a month ago. had a pwr fail yesterday, immediately, the unit failed. Restarted and displayed the F02 error... I will replace it today, but I'm concerned there may be an engineering issue w/ this model.

s/n 3B0923X35551

-edited to include more details -jm

Message was edited by: jeffmacguy

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5348
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

Problems with the xs1300 here too, mine is an F06 error though.

I'm currently on the second unit in a month showing the F06 error. 2 days after purchase on first one, which then died completely 8-10 days later. Second unit has been in use for 3 days, and just had the same shutdown with the F06 error.

Till using the xs1300, I've always had great service from APC power systems, only replacing them when the batteries died or I outgrew them. I did lose one to a lightning strike a few years ago, I've always been happy with them, not so sure about the xs1300 though.

Ken.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5348
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

I leaved the UPS powered off for some minutes, restarted it and now the F02 beeping error is disappeared.
Now it seems that UPS works ok.

What does it means? Please help. What should I do now?

I'm sorry for double posting in the other thread.

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5348
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

My BR1500GI is only three days old and now it started beeping with F02 error.

Is this an engeneering problem?

Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5348
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

This morning I get up and the error  f02 .  I unplugged  everything  plugged the xs1300 back in.  The battery indicator shows no charge at all  and the unit just beeps.    Only 2 years old. 

Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5346
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

On 3/23/2020 12:07 PM, Chris said:

This morning I get up and the error  f02 .  I unplugged  everything  plugged the xs1300 back in.  The battery indicator shows no charge at all  and the unit just beeps.    Only 2 years old. 

Chris, this exact thing happened to me this morning. XS1300, 2 years old. Always low load. Gone to battery 2 maybe 3 times. Indicator shows no battery charge. Unplug it, plug it back in, F02 error.

  • Tags:
  • apc
  • back-ups
  • beeping
  • ups
Reply

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

0 Likes
0
5347
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 02:39 AM . Last Modified: ‎2024-03-22 02:23 AM

I guess the only thing to do is order a replacement battery or buy another manufacturers product.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of