SUA 2200UXI - all 6 LEDs flashing

[BillP]

Hi,

I got a SUA2200UXI two years back. Exactly after 1 year the problem first occurred and I got a replacement. Now exactly after one more year, the problem has again started few days back.


Symptoms:
While in operation, suddenly the 6 LEDs start flashing (AVR Trim,ON Line,AVR Boost,Overload,On Battery and Replace Battery) and the UPS cuts off power to all peripherals.
If I restart the UPS, it does work for a while but again the problem arises after a few minutes.

Things I have tried:
Tried to change the sensitivity setting behind the UPS, but the problem occurs at all 3 sensitivity settings.

I'm guessing the prob is the same as in this thread:
http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/6602/smart-ups-sua-1500i-with...

I'm still under the 2 year warranty period and might be lucky to get a replacement again. But worried, what I would do once warranty runs out.

Is this due to a malfunctioning relay? Here is a video of the prob:
http://www.youtube.com/watch?v=jtvaNu8RjcM

Please advise.

Thanks,
Pappu

Message was edited by: pappusmailbox

[BillP]

unfortunately, this indicates an AVR relay weld and generally is not fixable. is automatic voltage regulation constantly in use?

[BillP]

Not constantly...but definitely a few hours everyday in the morning and at night.
(Load is minimal, approx 400W)

I gathered some more info about this particular problem from here:
http://forums.apc.com/spaces/4/back-ups-surge-protectors/forums/general/2824/apc-be550g-battery-back...

But what I'm tensed about is that you are saying its not fixable. For now, I'll probably get a replacement. But later on, if this happens again, can't I get the faulty relay replaced with a new one with identical specifications....will that work? (a friend of mine says its not a very expensive component)

What do you say?

Message was edited by: pappusmailbox

Message was edited by: pappusmailbox

[BillP]

Unfortunately APC doesn't sell relay's. If the unit is out of warranty and you want to have it repaired, you can contact our authorized service center - Coastal Business Machines.

[BillP]

Thanks for all the help folks 🙂

[BillP · Accepted solution]

You are very much welcome.