SMC1500C cannot register

[lanierbrian]

 I am unable to register our device on smartconnect.apc.com.  I get the following error:

Unable to add device - ensure that the Product ID and Product Key provided are correct. If you have connected your device for the first time, ensure that your device has an active network connection, and allow up to 15 minutes before trying again. For more information, visit the Help Center

The code on the display is SC.1, which per the troubleshooting page indicates that "The device has established a connection to Schneider Electric cloud services, and is operating normally.".

[Teken]

You may use this APC Resource Link to contact the Smart Connect Support Group.

Please choose the appropriate country for support so it’s routed correctly:

https://www.se.com/ww/en/work/support/

Let us know the root cause and final outcome.

Questions Ask . . . 👍

[lanierbrian]

I spent two hours on the phone with tech support yesterday before they determined that my unit was defective, they are sending a replacement.

[Teken]

Appreciate the follow up but would ask you to let us know how the new replacement behaves during the on boarding process.

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