S15 cannot be serviced or repaired??

[Anonymous user]

I have an S15 that has developed a fault "invertor overload". It has been performing without issue, with no changes to the load before this happened.

Tech support tell me the only thing I can do is throw it away and buy a new one. They recommended i talk to coast tec who told me they are not able to service that model.

So really?  My unit is junk?  Unrepairable?

[BillP]

Hi,

Unfortunately Schneider Electric does not offer repair services. If Coastal Business Machines does not offer repair service then yes the unit should be replaced.

[Anonymous user]

There are no serviceable parts inside this unit??

After a few years I have a $1,300 brick and the best solution is to spend another $1,300??

[BillP · Accepted solution]

Someone might be able to repair it locally that is just not technically "authorized."

How old is your unit and the battery? The unit may show inverter overload for a weak or dead battery. Unfortunately, it could also be a unit failure as someone already commented. If you have not replaced the battery since you purchased it, I would recommend you try that with the hopes you could return the battery if it does not fix it.