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S15 cannot be serviced or repaired??

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
spiderv6_apc
Cadet
0 Likes
3
212

S15 cannot be serviced or repaired??

This was originally posted on APC forums on 8/22/2014


I have an S15 that has developed a fault "invertor overload". It has been performing without issue, with no changes to the load before this happened.

Tech support tell me the only thing I can do is throw it away and buy a new one. They recommended i talk to coast tec who told me they are not able to service that model.

So really?  My unit is junk?  Unrepairable?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
212

Re: S15 cannot be serviced or repaired??

This reply was originally posted by Angela on APC forums on 8/25/2014


Someone might be able to repair it locally that is just not technically "authorized."

How old is your unit and the battery? The unit may show inverter overload for a weak or dead battery. Unfortunately, it could also be a unit failure as someone already commented. If you have not replaced the battery since you purchased it, I would recommend you try that with the hopes you could return the battery if it does not fix it.

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
0 Likes
0
212

Re: S15 cannot be serviced or repaired??

This reply was originally posted by Bill on APC forums on 8/22/2014


Hi,

Unfortunately Schneider Electric does not offer repair services. If Coastal Business Machines does not offer repair service then yes the unit should be replaced.

spiderv6_apc
Cadet
0 Likes
0
212

Re: S15 cannot be serviced or repaired??

This was originally posted on APC forums on 8/22/2014


There are no serviceable parts inside this unit??

After a few years I have a $1,300 brick and the best solution is to spend another $1,300??

BillP
Administrator Administrator
Administrator
0 Likes
0
213

Re: S15 cannot be serviced or repaired??

This reply was originally posted by Angela on APC forums on 8/25/2014


Someone might be able to repair it locally that is just not technically "authorized."

How old is your unit and the battery? The unit may show inverter overload for a weak or dead battery. Unfortunately, it could also be a unit failure as someone already commented. If you have not replaced the battery since you purchased it, I would recommend you try that with the hopes you could return the battery if it does not fix it.