Red & green lights blinking alternately, no beeping

[Anonymous user]

Can someone please help me and, by the way, please consider me computer illiterate.

I came home to find the red & green lights on my APC back-UPS NS 700 flashing alternately.  There is no beeping.  Does this mean the battery is dying?  If so, how do I disconnect the battery?  Do I press the Master Enable button, unplug everything from the battery and then unplug the battery from the wall outlet?

[Anonymous user · Accepted solution]

LOL - based on the lack of replies I guess once I figure out how to disconnect this unit safely I'll never buy another one.

[BillP]

sorry elizabeth i was sleeping lol , you can try changing the sensitivity to low in powerchute , if that don't work try removing battery and press "on" button without battery , wait a minute and then put again the battery , if that not work you will need to call an official service to repair hardware,

regards.

[Anonymous user · Accepted solution]

Thank you for your response, Cristian.  I get a little frantic when I read instruction papers that have Caution! Warning! all over them.

I just want to shut off the unit and unplug it so I can temporarily plug in a regular surge protector bar.   I used the company's chat feature and I believe the off switch is actually the green light.  Naturally they have a symbol (circle with slash) rather than the words On/Off.

Again, thanks for replying.  Enjoy your day!