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RM1500 deep discharge, old batteries replaced and still have error

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
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RM1500 deep discharge, old batteries replaced and still have error

This question was originally posted by James on APC forums on 11/17/2013


Hello,

I am sure this has been asked so my apologies.  I am searching the forums while asking this as well.

We have an RM1500 that was due for battery replacement but before this was done a power outage caused the unit to run down to empty causing a battery failure error on the front panel(red led blinking, and beep).  We replaced the batteries, and reapplied power, but the error/fault is still there and the UPS will not turn on.

What do we need to do to clear this error and get the unit back online?

Thank You

Jim


Accepted Solutions
BillP
Administrator Administrator
Administrator
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71

Re: RM1500 deep discharge, old batteries replaced and still have error

This reply was originally posted by Angela on APC forums on 11/18/2013


You'll need to issue a UPS self test to clear it.  Depending on the model, you can issue that via PowerChute Business Edition or a Network Management Card if installed (these methods will use logic and if the UPS is below a certain charge level or above a certain load percentage, it could be refused). You can also do it via your UPS front panel by holding down the test button if it has one until the online LED starts flashing. This is manual and will force the self test so just make sure the UPS has charged for a bit before performing this.

If it is newer and has an LCD, there is an option in the menu to do it through there too.

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1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
72

Re: RM1500 deep discharge, old batteries replaced and still have error

This reply was originally posted by Angela on APC forums on 11/18/2013


You'll need to issue a UPS self test to clear it.  Depending on the model, you can issue that via PowerChute Business Edition or a Network Management Card if installed (these methods will use logic and if the UPS is below a certain charge level or above a certain load percentage, it could be refused). You can also do it via your UPS front panel by holding down the test button if it has one until the online LED starts flashing. This is manual and will force the self test so just make sure the UPS has charged for a bit before performing this.

If it is newer and has an LCD, there is an option in the menu to do it through there too.