Problem with CS 500, no power out when on battery.

[Anonymous user]

Hi

These are the symptom's/steps

Remove power, amber light on, relay clicks, power output non existent.

Passes self test (which also results in no power out)

Battery changed, charged fully, self test passed, same issue.

Here is the info re the unit, with original battery.

Any Ideas?

Thanks

Aimee

APC      : 001,045,1048

DATE     : 2018-08-15 12:54:14 +0100  

HOSTNAME : gonzo

VERSION  : 3.14.14 (31 May 2016) debian

UPSNAME  : snoopy

CABLE    : USB Cable

DRIVER   : USB UPS Driver

UPSMODE  : Stand Alone

STARTTIME: 2018-08-15 12:51:10 +0100  

MODEL    : Back-UPS CS 500 

STATUS   : ONLINE 

LINEV    : 242.0 Volts

LOADPCT  : 0.0 Percent

BCHARGE  : 100.0 Percent

TIMELEFT : 64.6 Minutes

MBATTCHG : 5 Percent

MINTIMEL : 3 Minutes

MAXTIME  : 0 Seconds

OUTPUTV  : 230.0 Volts

SENSE    : Medium

DWAKE    : 0 Seconds

DSHUTD   : 180 Seconds

LOTRANS  : 195.0 Volts

HITRANS  : 256.0 Volts

RETPCT   : 0.0 Percent

ITEMP    : 29.2 C

ALARMDEL : 30 Seconds

BATTV    : 13.7 Volts

LINEFREQ : 50.0 Hz

LASTXFER : No transfers since turnon

NUMXFERS : 0

TONBATT  : 0 Seconds

CUMONBATT: 0 Seconds

XOFFBATT : N/A

SELFTEST : NO

STESTI   : None

STATFLAG : 0x05000008

MANDATE  : 2016-02-10

SERIALNO : 4B1606P12973  

BATTDATE : 2016-02-10

NOMOUTV  : 230 Volts

NOMINV   : 230 Volts

NOMBATTV : 12.0 Volts

NOMPOWER : 300 Watts

FIRMWARE : 808.q10 .I USB FW:q

END APC  : 2018-08-15 12:54:22 +0100 

[BillP]

Hi aim,

This is an interesting one. I'm assuming that this is the BK500IE with the IEC electrical connections. How have you determined that there is no output? Have you actually measured the connections with a voltmeter or is the equipment which used to turn on, not turning on now?

Secret Squirrel

[Anonymous user · Accepted solution]

Hi

Yes that's the model.

How did I determine no output, the computer shutdown immediately, as did the display.

Any way its within the warranty period so its being swapped.

I reckon it may be the inverter

First one gone defective and I have been using them for over 10 years, got three on site,

and a very old/heavy serial one, still works.