Problem APC BACK UPS ES 400

[Anonymous user]

Hello
Sorry for my english, I'm French

My APC BACK UPS ES 400 seems to work but the two buttons "power on" and "replace battery" are put out
the device has never issued any beeps
What is the problem please?
It worked great until tonight.

Thank you very much not to be too complicated to answer because of my imperfect English

[BillP]

Quel est le numéro de modèle et le numéro de série de l'unité et ce son mat stupide, mais vérifiez le disjoncteur sur les hauts, ou de faire la procédure de mort cérébrale

1. Débranchez les hauts de la ca (mur)
2. Retirez le couvercle de la batterie et décrocher la batterie
3. maintenez le bouton d'alimentation pendant 15-20 secondes dans
4. reconnecter la batterie de fermer la porte
5. branchez l'appareil à l'ac
6. voir si elle pouvoirs sur.

Aussi avez-vous eu des récentes tempêtes ou des pannes de courant?
Avez-vous un multimètre pour vérifier la tension de la batterie et la tension de mur, est tellement s'il vous plaît envoyer les
Enfin, si vous avez le logiciel power-goulotte installée voir si le logiciel ne dit rien

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Whats the model number and the serial number of the unit and this mat sound stupid but check the circuit breaker on the ups, or do brain dead procedure

1. Disconnect the ups from the ac (wall)
2. Remove the battery cover and unhook the battery
3. hold the power button in for 15-20 seconds
4. reconnect the battery close the door
5. plug in the unit to the ac
6. see if it powers on.

Also have you had any recent storms or power outages?
Do you have a meter to check the battery voltage and the wall voltage, is so please post those
Finally if you have the power-chute software installed see if the software says anything

Message was edited by: Wwallender

[Anonymous user · Accepted solution]

Solved

Thanks for the  pointers

Problem was

es 400, good battery, but was not putting power out through the 4 battery+surge protected sockets, but did through the other 4 surge protected.

add this to previous addvice

6.  then push power button once, unit beeps and there is a green light glowing beside power button. battery side now works.