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Problem APC BACK UPS ES 400

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
Elway_apc
Cadet
0 Likes
2
179

Problem APC BACK UPS ES 400

This was originally posted on APC forums on 6/15/2012


Hello
Sorry for my english, I'm French

My APC BACK UPS ES 400 seems to work but the two buttons "power on" and "replace battery" are put out
the device has never issued any beeps
What is the problem please?
It worked great until tonight.

Thank you very much not to be too complicated to answer because of my imperfect English


Accepted Solutions
dcb-in-germany_apc
Crewman
Crewman
0 Likes
0
179

Re: Problem APC BACK UPS ES 400

This was originally posted on APC forums on 8/5/2017


Solved

Thanks for the  pointers

Problem was

es 400, good battery, but was not putting power out through the 4 battery+surge protected sockets, but did through the other 4 surge protected.

add this to previous addvice

6.  then push power button once, unit beeps and there is a green light glowing beside power button. battery side now works.

See Answer In Context

2 Replies 2
BillP
Administrator Administrator
Administrator
0 Likes
0
178

Re: Problem APC BACK UPS ES 400

This reply was originally posted by Dakota on APC forums on 6/16/2012


Quel est le numéro de modèle et le numéro de série de l'unité et ce son mat stupide, mais vérifiez le disjoncteur sur les hauts, ou de faire la procédure de mort cérébrale

1. Débranchez les hauts de la ca (mur)
2. Retirez le couvercle de la batterie et décrocher la batterie
3. maintenez le bouton d'alimentation pendant 15-20 secondes dans
4. reconnecter la batterie de fermer la porte
5. branchez l'appareil à l'ac
6. voir si elle pouvoirs sur.

Aussi avez-vous eu des récentes tempêtes ou des pannes de courant?
Avez-vous un multimètre pour vérifier la tension de la batterie et la tension de mur, est tellement s'il vous plaît envoyer les
Enfin, si vous avez le logiciel power-goulotte installée voir si le logiciel ne dit rien

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Whats the model number and the serial number of the unit and this mat sound stupid but check the circuit breaker on the ups, or do brain dead procedure

1. Disconnect the ups from the ac (wall)
2. Remove the battery cover and unhook the battery
3. hold the power button in for 15-20 seconds
4. reconnect the battery close the door
5. plug in the unit to the ac
6. see if it powers on.

Also have you had any recent storms or power outages?
Do you have a meter to check the battery voltage and the wall voltage, is so please post those
Finally if you have the power-chute software installed see if the software says anything

Message was edited by: Wwallender

dcb-in-germany_apc
Crewman
Crewman
0 Likes
0
180

Re: Problem APC BACK UPS ES 400

This was originally posted on APC forums on 8/5/2017


Solved

Thanks for the  pointers

Problem was

es 400, good battery, but was not putting power out through the 4 battery+surge protected sockets, but did through the other 4 surge protected.

add this to previous addvice

6.  then push power button once, unit beeps and there is a green light glowing beside power button. battery side now works.