Powerchute reports battery at 10% charge

[Anonymous user]

Hello,

Recently upgraded batteries on a APC Pro1200 because it was reporting battery charge at 10%, however this hasn't fixed the problem as it still reports the battery charge at 10%. Has anyone experienced this problem and found a solution. Technical support hasn't been able to provide a solution yet.

Thanks.

[BillP]

@Anonymous user 

Are you running PowerChute Personal Edition and if so have you updated the battery installation date? When you update the battery installation date PowerChute sends a signal to the UPS. The signal tells UPS there is a new battery installed. 

[Anonymous user]

@BillP 

I have just installed PowerChute Personal Edition, and this seems to report the charge at 100%, however the business edition reports it at 10% charge. So which one of these are correct? - does the business edition report this incorrectly?

[BillP · Accepted solution]

@Anonymous user 

If your UPS is a Back-UPS 1200 Pro the proper software is PowerChute Personal Edition. PowerChute Business Edition is not compatible with Back-UPS and will give inaccurate information.