PowerChute Personal 2.1 Vista - Install

[Anonymous user]

Just opened up a brand new (and very expensive) Dell XPS 710 running Vista Home Premium and immediately powered her up with an APC XS 1500. Hooked up the data / USB cable and downloaded the PowerChute Personal 2.1 for VISTA (since the enclosed CD only came with the program for Windows XP. When I tried to install, I get the error message "You are attempting to install software that is intended for Windows Vista". I definitely downloaded the version for Vista and I am certainly running Vista Home Premium....so what gives? Please advise.

Confused in Chattanooga.

[Anonymous user]

This might be a better solution.

Right click the installer file, and choose properties. Go to the 'Compatibility' tab, and click the 'Show settings for all users' button. Uncheck the 'Run this program in compatibility mode for:' box.

Try the installer again.

[Anonymous user]

Just opened up a brand new (and very expensive) Dell XPS 710 running Vista Home Premium and immediately powered her up with an APC XS 1500. Hooked up the data / USB cable and downloaded the PowerChute Personal 2.1 for VISTA (since the enclosed CD only came with the program for Windows XP. When I tried to install, I get the error message "You are attempting to install software that is intended for Windows Vista". I definitely downloaded the version for Vista and I am certainly running Vista Home Premium....so what gives? Please advise.

Confused in Chattanooga.

[Anonymous user]

I had the same problem trying to install on Vista machine. Install program thinks it is not running on Vista. Unchecking the 'Run this program in compatibility mode for:' fixed the problem. Seems like APC should have a note on the download page to alert users to make this change before trying to do the install.

[EZ_Button_apc · Accepted solution]

I'm sorry for the inconvenience when installing the software. We did create a kbase linked below that addresses this issue. Thanks for your feedback!

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=8532