PLEASE HELP! Is it normal that my new BVX 1600 VA fan isn't running?

[Vangon]

I bought a new BVX 1600 VA yesterday, my first ups ever. I put it on charge for the first time (24h as advised) charges just fine however I noticed the fan isn't running, can anyone else confirm if it's normal or not?

I proceeded to plug my pc after finished charging my ups, it works as intended but the fan still hasn't run yet, I'm not sure if the fan should be running or just when there's heat and high usage?

Please help

[JonPro]

Hi @Vangon 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.  I was able to find a resource but it doesn't mention the BVX unit that you have.

For the BX/BN/BR "G" / "GI" models of Back-UPS that were made after the 42nd week of 2010, the fan will operate only during AVR Boost operation.

I suggest that you raise a support call with our Technical Support team that handles your country for them to be able to create a case on this.

[Vangon]

Thank you, I did reach out to them as you advised and apparently the fan on this model works only at certain temperature.