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Not getting email notifications

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

littleboss
Crewman
Crewman
0 Likes
3
275

Not getting email notifications

I have a new  Smart UPS 750  SMT750C and don't get email notifications of events. If I unplug it from AC power and then look in my Event Log online I see UPS on Battery and then Power Restored. So I know the info is getting to the AP server.

 

I have tried both my hotmail and gmail accounts and neither work.

 

Thanks

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3 Replies 3
littleboss
Crewman
Crewman
0 Likes
1
267

Re: Not getting email notifications

I downloaded Power Chute and set up my email there. Still doesn't work.. Logfile says:

 

2022-02-04 09:50:26,537 [SMTPMailWorker] WARN - [SMTPMailer.SMTPMailWorker.()] SMTPMailConfigException :javax.mail.AuthenticationFailedException: 535 5.7.0 (#AUTH005) Too many bad auth attempts.

2022-02-04 09:50:26,537 [SMTPMailWorker] WARN - [SMTPMailer.SMTPMailWorker.()] com.apcc.m11.components.SMTPMailer.SMTPMailConfigException: javax.mail.AuthenticationFailedException: 535 5.7.0 (#AUTH005) Too many bad auth attempts.

 

I got an app password from my Yahoo email for the Powerchute software and am using it. I had to do that for my Reolink NVR notifications to work. Still doesn't work.. My email settings:

 

Powerchuteemailsettings.JPG

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BillP
Administrator Administrator
Administrator
0 Likes
0
243

Re: Not getting email notifications

@littleboss 

 

Please follow the instruction found in this Stack Overflow post to allow less secure apps use your Yaho mail account. 

 

https://stackoverflow.com/questions/62030011/allow-less-secure-app-access-in-yahoo-mail

 

Before I allowed less secure apps I would see 

2022-02-07 13:35:10,772 [SMTPMailWorker] WARN - [SMTPMailer.SMTPMailWorker.()] SMTPMailConfigException :javax.mail.AuthenticationFailedException: 535 5.7.0 (#AUTH005) Too many bad auth attempts.

2022-02-07 13:35:10,772 [SMTPMailWorker] WARN - [SMTPMailer.SMTPMailWorker.()] com.apcc.m11.components.SMTPMailer.SMTPMailConfigException: javax.mail.AuthenticationFailedException: 535 5.7.0 (#AUTH005) Too many bad auth attempts.

 

After allowing less secure apps for my Yahoo account I now see 

2022-02-07 13:41:52,968 [SMTPMailWorker] WARN - [SMTPMailer.SMTPMailWorker.()] Send mail ok

 

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littleboss
Crewman
Crewman
0 Likes
0
237

Re: Not getting email notifications

I had already created a password for the APC but I did try port 587. Still no go.

 

Message in log file says

 

 2022-02-08 09:34:44,767 [SMTPMailWorker] WARN - [SMTPMailer.SMTPMailWorker.()] Subject :littleboss-HP : No Longer On Battery
2022-02-08 09:34:45,567 [SMTPMailWorker] WARN - [SMTPMailer.SMTPMailWorker.()] Send mail Failed :com.sun.mail.smtp.SMTPSendFailedException: 554 Email rejected

 

I tried creating a new app password. No go.......

 

I then went to the APC Smart Connect website. There I created a custom notification with two events.

 

Now when I lose power or back on power I get emails. 

 

What was odd was that if i pulled the network cable I got a notification that their was no connection. So I went back and  looked at the Critical notifications and it was only set up for critical not the two that I wanted.

 

not sure why Power chute doesn't work but at least I get the notifications that I need.

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