New XS-1000 shows low battery

[Anonymous user]

I first got it I left it plugged in overnight with it turned on. Next day battery indicator showed it to be discharged.
I turned it off, after few minutes it said it had some charge. So I left it off for another day. Then I turned it on,
tested it with 300W load and it said it had 1 min left. Then it promptly turned off. I then turned it off and came
back a day later and it reads full battery with 0 estimate time with a 15% load. I pull the input AC off, ran it for 15 min
with loads from 100-500W and all the time said the battery was low but it was running ok. When I plugged in the unit,
still says low battery.
Sounds like the battery has gone south from being discharge for so long while it's been sitting in stock. Unless someone
has a suggestion, this is going back to Staples. Thanks

[BillP · Accepted solution]

that may be the case. if the unit is under warranty, you can contact APC support for just the battery, rather than returning it to the store.