New BX1500G - No Internet through Ethernet

[Anonymous user]

Bought a new BX1500G today to replace my 1500LCD instead of buying a replacement battery. I've never used the Ethernet port on these before, but decided to try it today.

Unfortunately, I cannot connect to the internet or my network when using the Ethernet port. If I bypass the UPS, it connects fine.

I keep reading about these XS models being piles of shat...I hope I'm not another statistic in the DOA pool.

What am I doing wrong? Is there a trick to making this work?

My connecting is (basically): Modem --> Router --> switch --> UPS --> switch --> PC & home server

[Anonymous user]

Nope...never got an answer and still doesn't work.

Let me know if you ever get yours working ;(

[Anonymous user]

That's correct, I have no network connection and cannot ping the router.

The old lcd model is long gone by now and I never used the ethernet port on it previously--so I don't know if it worked.

My setup is currently uverse modem -> switch -> switch -> PC. The UPS would be inserted between the two switches if it worked.

I don't really know of a good way to test attenuation, but I doubt it's a problem in a home setting.

[Anonymous user]

OK Clarkson

I'll be out of town for several days, but will give your suggestion a try about the downstream connections if I can figure out what you mean. I hope you realize that APC gives little or no help/directions on the hook up to the surge on the back of the BR1000G. In addition, the "in" and "out" connection jacks on the back are sized for phone plugs ( or what ever they are called) and not ethernet size (much larger) plugs. All the ethernet plugs from my Actiontec GT740 WG modem/router are too large to fit into the back of the UPS Surge protector. MY modem has only one jack that is sized for my telephone connection that brings in my DSL. There are no telephone size jacks that go out from my modem, only 4 large ethernet side plugs. I'm not sure what you mean by a patch cable. Please keep in mind that I'm not talking about the co-axial connection on the back of the UPS.

This is probably not the place to discuss whether the replacement was refurbished. But let me relate the following, so you don't get the idea that I'm just making wild statements - could be just poor quality control:

The back up time was much poorer with this new(?) Unit that was sent to me. The initial back up time was 44 minutes (great); but when I unplugged the UPS from the wall to see how it performed, when the remaining backup time reached 15 minutes, the time rapidly decreased over few seconds and went to 3 minute and shut down the computer. Apparently the battery was defective and had lost a significant amount of its reserve power. This happened twice during my testing of performance.

When I replaced this battery with the one in my original unit, the backup time went from 44 minutes to 5 minutes ( where it was set to shut down) and worked as it should to automatically back up my file and shut down my computer.

In all test, the units were charged for 24 hours before starting the tests.

I decided to keep the replacement BR1000G sent me but switched the old battery for the one that came with the unit. These have been returned to APC by the return authorization by way of UPS - sent Sept 25, 2010.

Thanks for the response.
Ted

[Anonymous user]

Hi Clarkson,

Sorry but it appears that part of my comments got left out of my post above - I'll post it again her so it make more since.

The back up time was much poorer with the new(?) Unit that was sent to me. The initial back up time was 44 minutes (great); but when I unplugged the UPS from the wall to see how it performed, when the remaining backup time reached 15 minutes, the time rapidly decreased over few seconds and went to 3 minute and shut down the computer. Apparently the battery was defective and had lost a significant amount of its reserve power. This happened twice during my testing of performance.

When I replaced this battery with the one in my original unit, the backup time went from 44 minutes to 5 minutes ( where it was set to shut down) and worked as it should to automatically back up my file and shut down my computer.

In all test, the units were charged for 24 hours before starting the tests.

Ted

Message was edited by: infoseaker

Message was edited by: infoseaker

[Anonymous user]

Sorry again, but the system is just not taking my update correction or editing.

The total backup time was much poorer with this new(?) unit that was sent me. The initial backup time before testing was 44 minutes (great); but when I unplugged the USP from the wall to see how it performed, when the remaining backup time reached 15 minutes, the time rapidly decreased over a few seconds and whet to 3 minutes and shut down the computer. Apparently the battery was defective and had lost a significant amount of its reserved power. This happened twice during my testing of performance. When I replaced this battery with the one in my original unit, the backup time went from to 44minutes to 5 minutes ( where it was set to shut down) and worked as it should to automatically backup my file and shut down my computer. In all tests, the units were charged 24 hours before testing performance.
Ted

" The back up time was much poorer with this new(?) Unit that was sent to me. The initial back up time was 44 minutes (great); but when I unplugged the UPS from the wall to see how it performed, when the remaining backup time reached 15 minutes, the time rapidly decreased over few seconds and went to 3 minute and shut down the computer. Apparently the battery was defective and had lost a significant amount of its reserve power. This happened twice during my testing of performance.

When I replaced this battery with the one in my original unit, the backup time went from 44 minutes to 5 minutes ( where it was set to shut down) and worked as it should to automatically back up my file and shut down my computer.

In all test, the units were charged for 24 hours before starting the tests."

[Anonymous user]

Clarkson,

Every thing you said was true.
1. Surge Protector plugs had 8 pins.
2. The connector (RJ-45?) on the data line that comes out of my modem/router does fit the ethernet surge protector on the back of the BR1000G.
3. I have set the system up as you suggested. The telephone/DSL line with a splitter in which one side does to my telephone and the other side of the splitter goes to my modem. I then connect the data line from the modem to the “in” connection surge protector and my computer to the “out” connection.
5. There is no lose in internet speed.

So you have successfully solved all the issues with the BR1000G and thank you for sticking with me on the issues. But I have no protection for my modem and fax.

For your information here is how I fell into this confusion and apparently ending up buying the wrong APC product. When I went to Best BUY to purchase a new UPS, I was considering the APC BE550G which would easily meet my backup needs and protection. It specifically had a “dateline surge protector to guard against surges and spikes traveling over an analog phone line for phone, fax, modem, and DSL. The cost would have been $40. However, at a much higher price they had the 1000G. This appeared to have all the same features and many upgrades and other special features. It also had on the back side what appeared to be the phone line surge protector jacks for the modem/DSL protection. As I now know this is not the case even though the phone (RJ-11?) Connections fit. . I decided to buy the Cadillac, but ended up getting less value for my needs. Why would I expect a better and more expensive UPS to not have at lease all the benefits of the cheaper units??? With the BR1000G, I now have no surge protection for my DSL modem/router and fax. I made the mistake, but not only have I wasted at lease 12 ,or more, hours with other APC tech people, I end up with an inferior product for my needs. I’m of course a little pissed off at my self for being so stupid not to realize this slight, but very important difference between the two units. But why would APC not provide this important capability on all its UPSs

Thanks,
Ted

[Anonymous user · Accepted solution]

Bought a new BX1500G today to replace my 1500LCD instead of buying a replacement battery. I've never used the Ethernet port on these before, but decided to try it today.

Unfortunately, I cannot connect to the internet or my network when using the Ethernet port. If I bypass the UPS, it connects fine.

I keep reading about these XS models being piles of shat...I hope I'm not another statistic in the DOA pool.

What am I doing wrong? Is there a trick to making this work?

My connecting is (basically): Modem --> Router --> switch --> UPS --> switch --> PC & home server