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New APC Back-UPS RS 1000 : Replace Battery LED Flashing

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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apurv.priyadarshi_apc
Crewman
Crewman
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5
570

New APC Back-UPS RS 1000 : Replace Battery LED Flashing

This was originally posted on APC forums on 6/5/2011


Hi,

Bought a new APC Back-UPS RS 1000 model yesterday. There seems to be some problem in the UPS. The "On Line" LED is on, and the "Replace Battery" LED is continuously flashing. I read the manual and searched on the net. Everyone told me to connect the battery at the front. I opened the front to find that the battery is already connected. I have disconnected and reconnected the battery several time to no good avail.

I installed the PowerChute software. It keeps sending two notifications at an interval -

1. The Battery in APC unit is disconnected.
2. The Battery in APC unit has been reconnected.

PFA the attached screenshots.

Please help me.

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Accepted Solutions
juangele_apc
Lt. Commander
Lt. Commander
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570

Re: New APC Back-UPS RS 1000 : Replace Battery LED Flashing

This was originally posted on APC forums on 6/6/2011


Hi Apurv,

Do you have a voltmeter to measure the battery voltage just for the record?

After installing the software, do you still get the same message?

If you still get the same error from the unit , you might want to call Technical Support Hotline in India:

1800-4254-877/272 or from mobile phone dial (your city code) 390 222 72 between 9.30am-6.00pm, and our representatives should be able to provide you with replacement.

Should you have any further question, don't hesitate to ask. We'll glady answer your questions to the best of our knowledge.

Thank you for using APC Discussion Forum. Have a great week!

See Answer In Context

5 Replies 5
juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
570

Re: New APC Back-UPS RS 1000 : Replace Battery LED Flashing

This was originally posted on APC forums on 6/5/2011


Hi Apurv,

Good day!

I would like some questions regarding the UPS such as the exact model/serial number(in private message) of the unit,which located on a small sticker with barcode. I would also like to request the screen shot of the Technical data from the software.

Also, may we ask where you have purchased this UPS?

apurv.priyadarshi_apc
Crewman
Crewman
0 Likes
0
570

Re: New APC Back-UPS RS 1000 : Replace Battery LED Flashing

This was originally posted on APC forums on 6/6/2011


Hi,

Thanks for replying so fast. PFA the attached screenshot You will find all the details there. I bought the UPS from the retail shop Computer Empire, Nehru Place, New Delhi, Delhi.

Message was edited by: apurv.priyadarshi

Attachments
juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
570

Re: New APC Back-UPS RS 1000 : Replace Battery LED Flashing

This was originally posted on APC forums on 6/6/2011


Hi Apurv,

If you may, please send me the model and serial number of the unit - in private message.

If you have another similar UPS that is working fine, try swapping the battery and see if that will still give you the same issue. Also I would recommend you to install the latest [PowerChute Personal Edition Software|http://www.apc.com/tools/download/index.cfm].

apurv.priyadarshi_apc
Crewman
Crewman
0 Likes
0
570

Re: New APC Back-UPS RS 1000 : Replace Battery LED Flashing

This was originally posted on APC forums on 6/6/2011


Sent you the model no and serial no.

P.S. : Installed the latest Powerchute software.

Message was edited by: apurv.priyadarshi

juangele_apc
Lt. Commander
Lt. Commander
0 Likes
0
571

Re: New APC Back-UPS RS 1000 : Replace Battery LED Flashing

This was originally posted on APC forums on 6/6/2011


Hi Apurv,

Do you have a voltmeter to measure the battery voltage just for the record?

After installing the software, do you still get the same message?

If you still get the same error from the unit , you might want to call Technical Support Hotline in India:

1800-4254-877/272 or from mobile phone dial (your city code) 390 222 72 between 9.30am-6.00pm, and our representatives should be able to provide you with replacement.

Should you have any further question, don't hesitate to ask. We'll glady answer your questions to the best of our knowledge.

Thank you for using APC Discussion Forum. Have a great week!