My new APC Back-UPS ES USB 750VA w/TEL & COAX 120V won't turn on

[Anonymous user]

The battery is definitely connected, the surge-protection-only outlets are working fine, none of the warning indicator lights are on and the circuit-breaker button isn't sticking out. I've charged the thing for more than sixteen hours now. I press the POWER button and nothing happens. Nothing. Suggestions?

[Anonymous user]

Hello,

There is a Knowledge Base document that pertains to this issue. Please take a look and let us know the results. Thanks.

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=70

[Anonymous user]

Thanks for the link. That article was actually the first thing I looked at when I began having problems. None of its suggestions worked. My device won't even cold start from the battery. Pressing, and even holding down, the power button simply does nothing.

[Anonymous user · Accepted solution]

OK, if nothing is working on the UPS, I would recommend calling into our tech support team, 800-890-4272, to see if there is any other options to try. If nothing still works, we can replace the UPS under warranty.

Thanks.