Losing connectivity

[Anonymous user]

My Back UPS XS 1300 keeps losing connectivity to my computer. The error message that I get is that the computer isn't connected to the battery, yet it is. Another thing that occurs is, I lose connection to my Razer Mamba mouse. It usually happens after some time of the computer being on. This is very annoying. I just uninstalled the software but I haven't been sucessful in finding a newer version of it, if there is one. What could the problem be?

[BillP · Accepted solution]

Good day Reinaldo,

Please make sure that the UPS communication cable is directly connected to a USB port on your PC. We've had customers who are using USB hubs and they've experience loosing connectivity/communication with our units. Make sure that your computers USB drivers are updated as well.

If you are using a Microsoft based Operating System, you can install the latest PowerChute Personal Edition Software. Please consult the compatibility chart if your operating system is supported prior to installing our software.

[PowerChute Personal Edition Compatibility Chart|http://www.apcmedia.com/salestools/JNOE-7GSAQJ_R8_EN.pdf]
[PCPE 3.0 Download Link|http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCPE30&id=129&family=129&part_num=SFPCP...]