Longest wait-time EVER

powerUP_apc · ‎2021-06-29

This was originally posted on APC forums on 8/1/2007

APC Support,

Where were you today? I waited about 40 mins and finally hung up. Is this the norm? Were you closed for lunch??

BillP · ‎2021-06-29

This reply was originally posted by Oscar on APC forums on 8/9/2007

It's usually best to call either early in the morning, or after 6PM eastern time.

See Answer In Context

AKazemi_apc · ‎2021-06-29

This was originally posted on APC forums on 8/4/2007

Totally agree. I have problem with backup, I need help, have to wait 35 minutes. Whats up with that? I expect better APC.

Grenade_apc · ‎2021-06-29

This was originally posted on APC forums on 8/2/2007

The lunch hours are some of the more busy times for the APC phone queue. Also, the summer months tend to be very busy, however there are no scheduled off hours for APC support during lunch. For the lowest wait times, it is best to call in morning or evening. APC's phone support hours are 8:00 AM to 8:00 PM EST.

BillP · ‎2021-06-29

This reply was originally posted by Oscar on APC forums on 8/9/2007

It's usually best to call either early in the morning, or after 6PM eastern time.