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How long is APC product warranty process?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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zuka_apc
Cadet
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103

How long is APC product warranty process?

This was originally posted on APC forums on 5/3/2013


Greetings,

On April 10th, I submitted a APC BR500CI-AS to the distributor because it was faulty. The product is still in warranty because I bought it in late 2012. Today the APC distributor told me that APC warranty process usually takes at least 2 months because they need approval from APC's regional head office in Australia to replace faulty products.

Is it true that APC warranty process in Indonesia needs at least 2 months? Meanwhile my office's computer is left unprotected, and my boss is bugging me everyday about the UPS. I chose APC UPS for my office because I considered it to be high quality with reasonable price, but now I start to regret my decision...


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BillP
Administrator Administrator
Administrator
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103

Re: How long is APC product warranty process?

This reply was originally posted by Secret on APC forums on 5/3/2013


Hi zuka,

I'm not 100% certain of the RMA policies in your region, however I would have recommended you contact the nearest APC Call Center instead of returning to the unit to the distributor. Two months seems a bit extreme. Do you still have the serial number for your unit? If so, I would recommend contacting the local call center anyway, even though you don't have the unit in hand. They will be able to provide you with a recommendation.

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BillP
Administrator Administrator
Administrator
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104

Re: How long is APC product warranty process?

This reply was originally posted by Secret on APC forums on 5/3/2013


Hi zuka,

I'm not 100% certain of the RMA policies in your region, however I would have recommended you contact the nearest APC Call Center instead of returning to the unit to the distributor. Two months seems a bit extreme. Do you still have the serial number for your unit? If so, I would recommend contacting the local call center anyway, even though you don't have the unit in hand. They will be able to provide you with a recommendation.