H10 Delayed outlets...won't power on

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I have an APC H10 and have changed the delay to 6s and 12s but cannot get the delayed on LED on the front of the unit to light up even after restarting the unit. I don't have the ability to use a DC trigger, so I just wanted it to turn those outlets on with the 6second delay if needed. I have emailed APC customer support, but it's starting to seem like a hardware issue to me. Anyone have any ideas?

I am trying to get this working for use with a powered subwoofer. Thanks!

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