Error uninstalling Powerchute business

[BillP]

I just changed one of my UPS' to a new USB unit (previously hooked up via serial). On the PC I was running Powerchute Business 7 agent under Windows 7. I am trying to uninstall the agent so I can install Personal edition on this machine. I am getting the following errors when I try to uninstall -

Error Code: -5009 : 0x8002802b
Error Information:

Ctor\ObjectWrapper.cpp (163)
Ctor\ObjectWrapper.cpp (391)
Kernel\Component.cpp (1161)
Kernel\CABFile.cpp (384)
SetupDLL\SetupDLL.cpp (1701)

pAPP:APC PowerChute Business Edition Agent
PVENDOR:APC
PGUID:BCE9F441-9027-4911-82E0-5FB28057897D
$10.0.0.159
@Windows XP (7600) BT_OTHER 17998.7

I also have server and console on this machine. All give the same error when uninstalling. How do I get the software off the machine? Thanks.

[BillP]

I suggest that you call APC Technical Support for them to guide you on how to manually remove PCBE. Also, if you are using an APC Smart-UPS the recommended software is PowerChute Business Edition. PowerChute Personal is for our BackUPS product line.

[BillP · Accepted solution]

Is it possible to post these instructions here? This installation is in my house and I don't often have the opportunity to call during normal business hours. I was using a Smart-UPS but the unit failed and I replaced it with a Back-UPS - hence my need to uninstall Business Edition and install Personal Edition. Thanks.