Easy UPS BVX900LI-IN - Warranty denied

[chetansha]

Hi I had purchased this UPS on 31.07.2024 from Amazon India and it was mentioned 2 years warranty on the same., based on that i finalized the UPS and purchased it. It has worked fine, till now. Lately the UPS does not hold power.

I raised a ticket with APC India and was told technician will visit my place. Instead i got a call from a the service center and they asked me the issue and I explained it to them. I was told battery has died and it has to be replaced and they would be charging a sum of Rs.2000/- for the same. When i informed them regarding warranty , I was told UPS has 2 years warranty, the battery does not. This is outrageous and ridiculous. 

Why cant the company clearly inform us that item has different warranties.

[Teken]

I would ask them to provide proof and the document that indicates the RBC only has a one year warranty vs two.

Almost every region the warranty coverage is 3 / 2. Three years for hardware and two years for the RBC.

In rare cases the warranty is 2 / 2. Which is two years for both hardware and RBC.

The user manual nor the website actually states the (RBC) battery warranty period?!?! 🤦‍♂️

But, if you go to the APC website for that specific model UPS. The same replacement RBC can be purchased directly from APC / Affiliate is covered by a two year warranty.

Worst case you can purchase any quality (HR) High Rate 12 volt 9 (AH) Amp Hour cell such as CSB.

Questions Ask . . . 👍

[chetansha]

I had called up the cust helpline and escalated the issue and told them we were told 2 years warranty. we were not informed separate warranties for UPS and battery.

Today the service center called and have replaced the battery at no extra cost.

[Jimzap531]

Hello, @chetansha 

On page 14 of the product guide, the standard warranty for the equipment is explained. You have two options: you can resolve the issue with the store where you purchased the product, or you can open a support ticket through the APC/SE website and request a replacement unit under warranty.

Schneider Electric IT Business India Private Ltd. (SEITBIPL) warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase.

https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=BU_UM_990-6338B_EN....

I'm leaving you the link to the main page so you can get in touch with them.

https://www.se.com/in/en/work/support/

I hope this information is helpful.

Best regards,

Jim

[chetansha]

Hi , thanks for this link. Like i said they agreed to replace the battery Free of cost and it was replaced yesterday.