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ES 500 suddenly shuts off with long beeping sound after a power surge

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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tan_tan_apc
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ES 500 suddenly shuts off with long beeping sound after a power surge

This was originally posted on APC forums on 8/8/2011


HI! a power surge occurred while I was playing my Playstation 3 which was connected to my ES 500 and surprised that my ups shut off (like all the electrical appliances in my room) with a long beeping sound. I am wondering if there is an explanation for this. thanks


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BillP
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Re: ES 500 suddenly shuts off with long beeping sound after a power surge

This reply was originally posted by Angela on APC forums on 8/9/2011


well, if its a BE500R, per the white sticker on the UPS, i checked the user's guide which i will post here and it states that this is due to an overload shutdown. perhaps somehow the UPS got temporarily overloaded? it does sound isolated and if it does it constantly, its a problem but you may also want to check and see how many items are plugged into the battery backup outlets besides the PS3 and see if maybe you connected something else recently to get it close to an overload state.

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tan_tan_apc
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Re: ES 500 suddenly shuts off with long beeping sound after a power surge

This was originally posted on APC forums on 8/9/2011


the power indicator of my ups shut off also and a long beeping sound could be heard. I turned it off and turned it on again and it's working ok again, is this an isolated case? thanks for replying.

BillP
Administrator Administrator
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Re: ES 500 suddenly shuts off with long beeping sound after a power surge

This reply was originally posted by Angela on APC forums on 8/9/2011


a constant tone can happen in a few different conditions. did you see any LEDs along with this? if so, what color and what pattern? is it working correctly now or is this condition not clearing?

BillP
Administrator Administrator
Administrator
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202

Re: ES 500 suddenly shuts off with long beeping sound after a power surge

This reply was originally posted by Angela on APC forums on 8/9/2011


well, if its a BE500R, per the white sticker on the UPS, i checked the user's guide which i will post here and it states that this is due to an overload shutdown. perhaps somehow the UPS got temporarily overloaded? it does sound isolated and if it does it constantly, its a problem but you may also want to check and see how many items are plugged into the battery backup outlets besides the PS3 and see if maybe you connected something else recently to get it close to an overload state.

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