Connected batteries backward (I'm an idiot!) -- Is my APC Back-Ups toast?

[Anonymous user]

(Please don't ask how anyone could be so stupid. I work at it.)

In doing a hurry-up install of a new battery pack in my Back-Ups XS900, I got an arc (of course). After suitably kicking my own rear end, I reconnected properly, but my unit appears to be dead. Is there anything I can do to recover, or is my unit certainly toast?

By the way, the reset button at the back popped out, and it won't push back in properly ...it seems loose.

Thanks

(Remember: Be kind if you reply; I'm suffering enough as is! :()

[BillP]

Hello Art,

I'm sorry to hear on what happened on your UPS. From the description that you have provided, the UPS needs to be replaced.

[Anonymous user · Accepted solution]

Thanks for the reply, JonPro.

You didn't tell me what I wanted to hear, but you did tell me what I gotta do!

Art