Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

Configuration Issues with 40KVA Smart Online UPS

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • Configuration Issues with 40KVA Smart Online UPS
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Spock Teken
99
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS for Home and Office Forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-29 09:43 AM . Last Modified: ‎2024-03-21 04:03 AM

0 Likes
1
919
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 09:43 AM . Last Modified: ‎2024-03-21 04:03 AM

Configuration Issues with 40KVA Smart Online UPS

We have one 40KVA Smart Online VT UPS, We have following issues with the configuration of UPS.

Issue 1: We don’t have Grid Power Supply, we are using 3 Phase Diesel Generator for all our Power Requirement. At day time we run 250 KV Diesel Generator, sometimes UPS is showing "A phase synchronization fault exists" for few seconds and after that error automatically goes off. No effect in UPS output.

Our Requirement : What is the meaning of this error. Is there any function to disable this alarm. Is there any serious issue with this alarm.


Issue 2 : At night time we use 63KV Diesel Generator. With this DG set, UPS is showing error "Site Wiring fault exists" and stops charging UPS resulting discharging of Batteries. After complete discharging UPS shutdowns.

Our Requirement : As per technical document, it may be due to change in Phase circuit between both DG sets. How to set UPS to ignore this error and work as Normal mode.

Issue 3 : If UPS is shutdown because of discharging all batteries, and after that if Main Voltage is Ok, UPS automatically powers ON, but output load doesn’t turns automatically. Everytime we have Turn ON the load from the front LCD display of UPS. We want to setup it automatically, so that whenever UPS gets ON the output power should also be ON



Issue 4 : There is no Manual Power Off button to shutdown the UPS, is there any way to restart UPS even when Batteries are completely charged.


Issue 5 : In the web interface of UPS, the Shutdown mode of UPS is NEVER and hence we are not able to reboot or shutdown UPS from the Network. How to change this mode.

Thanks and Regards,

Sandeep Baral
+258 821501552

Labels
  • Labels:
  • Back-UPS & Surge Protectors
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 09:44 AM . Last Modified: ‎2024-03-21 04:03 AM

0 Likes
0
919
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 09:44 AM . Last Modified: ‎2024-03-21 04:03 AM

hello,

here is what i can provide:

issue 2: This indicates the phasing is not set up correctly, the rotation needs to be checked with a phase rotation meter and should be abc phase clockwise rotation (could also indicate a neutral issue but phasing should be checked first).

issue 3: Check the settings in the network management card under setup, turn on delay, return battery capacity etc which is on the UPS tab->Configuration->shutdown in the web UI. you can download the config.ini file or take some screenshots for this one if you'd like.

issue 4: The only way to shutdown the ups is to select load off, transfer to bypass or place into maintenance bypass and then pull the batteries and turn off the input power to the ups, if there is no external maintenance bypass then this will result in loss of power to loads.

Issue 5: The option you are referencing is for PCNS (PowerChute shutdown) and is configurable in the PCNS Set Up menu.

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Reply 1
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-29 09:44 AM . Last Modified: ‎2024-03-21 04:03 AM

0 Likes
0
920
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-29 09:44 AM . Last Modified: ‎2024-03-21 04:03 AM

hello,

here is what i can provide:

issue 2: This indicates the phasing is not set up correctly, the rotation needs to be checked with a phase rotation meter and should be abc phase clockwise rotation (could also indicate a neutral issue but phasing should be checked first).

issue 3: Check the settings in the network management card under setup, turn on delay, return battery capacity etc which is on the UPS tab->Configuration->shutdown in the web UI. you can download the config.ini file or take some screenshots for this one if you'd like.

issue 4: The only way to shutdown the ups is to select load off, transfer to bypass or place into maintenance bypass and then pull the batteries and turn off the input power to the ups, if there is no external maintenance bypass then this will result in loss of power to loads.

Issue 5: The option you are referencing is for PCNS (PowerChute shutdown) and is configurable in the PCNS Set Up menu.

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of