Communicating with SMT750RM2UC over Ethernet?

[JetForMe]

I have two of these rack-mount UPSs, both connected via Ethernet. I can ping them, but they don't have any kind of built-in webserver I can find. The manual says to use PowerChute, which will be discontinued according to the APC website, and even if I try, it complains that it can't find a UPS attached to the Windows machine, and offers no way to look for one over the network. The new PowerChute Serial Shutdown software also can't communicate over Ethernet.

What is the purpose of Ethernet connectivity for these? 

Is there any way to see when power was lost and restored?

[Teken]

The (C) designation means it has a Ethernet port which should have a green icon on the rear. This green port connects to APC Smart Connect cloud portal service.

Out of the box the consumer is provided a one year free subscription. Afterwards, you must pay to have full access to all the features you had previously.

The rear USB port is used to connect to your computer system running Power Chute software. PCBE / PCSS software allows you to see and manage the unit through the computer.

Lastly, if there is a black rectangle cover plate on the rear this slot is intended for a APC NMC (Network Management Card). You may install the following NMC:

AP9630, 9631, 9635, these are considered EOL and active firmware development has stopped along with technical support.

The latest generation of NMC is the AP9640, 9641 which has active firmware  and technical support.

Using any of the above NMC will allow you to have a local web interface to program, manage, and interact with.

Let me know if you have more questions. If not please do mark this reply as a solution to help the next person asking the same. 👍

[JetForMe]

Sigh. I really don't feel like I should have to pay a subscription fee for this. It certainly wasn't clear when I bought it.

In any case, I had to google to figure out how to sign up for it, and it's asking for product ID info, which it says is on a sticker. I presume that's on the back, which is unfortunate since both UPSs are installed in a wall-mounted rack and I really don't want to remove them to get at the sticker. Is there any other way to get that info?

[Teken]

As far as I am aware the product ID and other information such as serial number is affixed to the back of the machine. ☹️

On the newer packaging the QR code for APC Smart Connect is on the outer box and user manual / document.

Keep in mind you only need this information if you intend to connect to the APC Smart Connect Portal Service. You can connect to the UPS via USB and use the APC Power Chute Software either PCBE / PCSS.