Cant uninstall cd version of powerchute...

[Anonymous user]

Upon receiving rs 1500 I installed the cd version software. I want to install the newer version 2.1.1 and I downloaded from site but it wants me to uninstall earlier versions first. When I attempt to do this,a prompt comes up telling me that I need to install a service pack update, not sure why I would need to do this and where do I find it? The computer did not shut down, when I tried a blackout test, is this due to wrong version installed? I am running Vista home premium,and hibernate is set to on.....

[Anonymous user]

I am having the same problem as the others. I cannot uninstall the CD version of PowerChute.

[Anonymous user]

Upon receiving rs 1500 I installed the cd version software. I want to install the newer version 2.1.1 and I downloaded from site but it wants me to uninstall earlier versions first. When I attempt to do this,a prompt comes up telling me that I need to install a service pack update, not sure why I would need to do this and where do I find it? The computer did not shut down, when I tried a blackout test, is this due to wrong version installed? I am running Vista home premium,and hibernate is set to on.....

[TheNotoriousKMP_apc]

Dan,

You will need the registry keys to remove any traces of PowerChute that are left behind by having an unsupported version installed on your machine.

What other problems are you referring to?

[Anonymous user]

Please send me the instructions to remove powerchute 2.0 from my XP computer. Thanks.

[BillP]

see this thread:

Referenced content removed

it has the instructions posted in it.

i am going to lock this thread and just keep the one thread open for questions or concerns about this problem.

[TheNotoriousKMP_apc]

Dan,

Look for an email from me on Monday afternoon with the registry keys for PowerChute to do a manual uninstall.

[Anonymous user]

Is that the resolve for the uninstall issue is that I need Registry Key to do,and will new version take care of other issues?

[Anonymous user]

The other issue is that the program did not shut down via the settings I have placed, which is to have them shut down after five minutes on battery, and that events are not recorded on powerchute program on sceen to computer , just curious if this is because of the compatiblity with Vista with this program

[TheNotoriousKMP_apc]

Dan,

I haven't come across a scenario where incompatible software will work as it should. For now, let's look towards getting the registry keys and uninstalled, the machine rebooted and 2.1.1 on there before we take a look at the shutdown problem.

[Anonymous user]

Upon receiving your email on how to uninstall powerchute and registry key, I then installed latest version from APC site, and it seems to be working fine. I attempted a blackout and it put the computer into hibernation,and then shutdown Backup 1500 unit. It was evidently a compatibility issue with Vista operating system. Thanks for the support, hopefully no further problems, just wish it was a newer version on disk that was sent with unit to avoid such a problem. Thanks again.

[Anonymous user]

I also have similar problem too, software install in the Window server 2003. Try to uninstall but can't. Can help?

[BillP]

check out this thread for more details:

Referenced content removed

[BillP · Accepted solution]

I have a similar problem... I have a BE500R which had been running on a Windows XP system. I just bought a Vista but installed the v1.3 before I realized it wasn't compatible with Vista. Now I cannot uninstall that and don't know the link to the proper installation for Vista. Can you also walk me thru about the Registry keys as I don't know how to enter those, once provided. Please respond to rodentcat@aol.com. Thanks.