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Cannot uninstall old version software

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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pooka_apc
Cadet
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1
111

Cannot uninstall old version software

This was originally posted on APC forums on 5/7/2008


Bought a new 550VA/330W unit. I have replaced XP with Vista. I cannot uninstall the old version - error message states "APC PowerChute Personal Edition is unable to find the required Service Pack. Please install the latest service pack and try aagain". I tried to install version 2.0 with the enclosed CD but it won't take. Version 1.5 is still installed.

Bottom line - can't get Vista version in because the XP version won't uninstall. Help!

pooka1@bellsouth.net


Accepted Solutions
EZ_Button_apc
Commander
Commander
0 Likes
0
111

Re: Cannot uninstall old version software

This was originally posted on APC forums on 5/8/2008


Sounds like you're going to need to do a manual uninstall. Being that procedure will involve a few registry changes, I'd recommend calling APC support at 800-890-4272. They'll want to properly walk you through the procedure.

See Answer In Context

1 Reply 1
EZ_Button_apc
Commander
Commander
0 Likes
0
112

Re: Cannot uninstall old version software

This was originally posted on APC forums on 5/8/2008


Sounds like you're going to need to do a manual uninstall. Being that procedure will involve a few registry changes, I'd recommend calling APC support at 800-890-4272. They'll want to properly walk you through the procedure.