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Cannot remove startup file for Powerchute PE on Mac with new OS

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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hrosen_apc
Crewman
Crewman
0 Likes
3
238

Cannot remove startup file for Powerchute PE on Mac with new OS

This was originally posted on APC forums on 7/30/2010


Recently I wanted to uninstall PowerChute Personal Edition on my Mac now with OSX10.6.4. In a hurry, I dragged the Powerchute application and Pref. file to the trash and lost it. I did not remember the Uninstall sent with Powerchute seven years ago when I was running OSX10.3/4/5. I understand the changes now in effect with APS UPS and Mac OSX10.6x. My System Prefs. file is no help with this situation.

Now, every time I start my computer, the first time I strike any key, I get a warning box that PCPE cannot find the device and I must tell it to go on. How can I stop this message? I can't locate the core file. Removing the file might cascade another problem? Maybe the file needs a change to automatically have it go on without my input?

A call to APC resulted in a reply that that the only solution is to completely reinstall the OSX10.6.4. This is difficult because, over the years, Mac updates were downloaded and not on a CD. That means installing a very old OS and then going through multiple upgrades, online, and multiple prefs settings. Anyone have a good idea? Thank you.

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Accepted Solutions
hrosen_apc
Crewman
Crewman
0 Likes
0
238

Cannot remove startup file for Powerchute PE on Mac with new OS

This was originally posted on APC forums on 7/30/2010


Recently I wanted to uninstall PowerChute Personal Edition on my Mac now with OSX10.6.4. In a hurry, I dragged the Powerchute application and Pref. file to the trash and lost it. I did not remember the Uninstall sent with Powerchute seven years ago when I was running OSX10.3/4/5. I understand the changes now in effect with APS UPS and Mac OSX10.6x. My System Prefs. file is no help with this situation.

Now, every time I start my computer, the first time I strike any key, I get a warning box that PCPE cannot find the device and I must tell it to go on. How can I stop this message? I can't locate the core file. Removing the file might cascade another problem? Maybe the file needs a change to automatically have it go on without my input?

A call to APC resulted in a reply that that the only solution is to completely reinstall the OSX10.6.4. This is difficult because, over the years, Mac updates were downloaded and not on a CD. That means installing a very old OS and then going through multiple upgrades, online, and multiple prefs settings. Anyone have a good idea? Thank you.

See Answer In Context

3 Replies 3
lrymal_apc
Cadet
0 Likes
0
238

Re: Cannot remove startup file for Powerchute PE on Mac with new OS

This was originally posted on APC forums on 11/21/2010


Also went through the "unable to uninstall PowerChute" issue on the Mac. Lost the CD a long time ago. Selecting ""uninstall_pcpe.command" and following the screen instructions works great.

Why APC keeps this such a hidden secret on its website support is simply amazing.

clgood_apc
Cadet
0 Likes
0
238

Re: Cannot remove startup file for Powerchute PE on Mac with new OS

This was originally posted on APC forums on 12/26/2012


I just went through this and had to get help from APC via online chat. This ended up working. The ftp location of the installer image you need is now:

ftp://ftp.apcc.com/apc/public/software/macintosh/osx/pcpe/134/

Be patient. It is REALLY slow. So is getting a connection when you click on the link for the tar file. Once you get it, though, these instructions from APC work:

1. It is necessary to download the most current version of the install image. You may do so from
(ftp://ftp.apcc.com/apc/public/software/macintosh/osx/pcpe/134/)
2. When downloading the file please note where the file is saved to. Once the file has been downloaded it is necessary to mount the installation image to
your system.
3. You may then double click on the mounted volume to view the contents of the installation image. Within the image you should see an uninstall script. You
may then just double click the icon to run the script or you may execute the script by extracting it to a local directory. You also have the option to run
the script by clicking and dragging the script to an open terminal window.
4. It is important to note that the uninstaller needs to be run by an Admin user. If you do not have the proper rights you will get an error when running the
script.
5. Once the script is initiated and completed you will get a message in the terminal window saying, “Power Chute Personal Edition has been uninstalled.” If
you dragged and dropped the file into a terminal window the window may just close.
6. It is then safe to un-mount the installation image and delete it.

I hope this helps somebody.

hrosen_apc
Crewman
Crewman
0 Likes
0
239

Cannot remove startup file for Powerchute PE on Mac with new OS

This was originally posted on APC forums on 7/30/2010


Recently I wanted to uninstall PowerChute Personal Edition on my Mac now with OSX10.6.4. In a hurry, I dragged the Powerchute application and Pref. file to the trash and lost it. I did not remember the Uninstall sent with Powerchute seven years ago when I was running OSX10.3/4/5. I understand the changes now in effect with APS UPS and Mac OSX10.6x. My System Prefs. file is no help with this situation.

Now, every time I start my computer, the first time I strike any key, I get a warning box that PCPE cannot find the device and I must tell it to go on. How can I stop this message? I can't locate the core file. Removing the file might cascade another problem? Maybe the file needs a change to automatically have it go on without my input?

A call to APC resulted in a reply that that the only solution is to completely reinstall the OSX10.6.4. This is difficult because, over the years, Mac updates were downloaded and not on a CD. That means installing a very old OS and then going through multiple upgrades, online, and multiple prefs settings. Anyone have a good idea? Thank you.