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Can't get software for UPS ES-550

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
Administrator Administrator
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68

Can't get software for UPS ES-550

This question was originally posted by James on APC forums on 6/29/2010


I tried to use the disc that came with it but the disc didn't work. Seemed like the computer simply could not read the disc. I am using WinXP 32 bit on a core 2 duo (intel) with 2G of ram. I registered my product with the website, then tried to download the software. I would not let me log in. I waited a few days and tried again, no dice. I filed a support ticket and they game me a link to download the software. It asked for a login and I still could not get in. I then tried to retrieve my log in and password by supplying my e-mail. (Note: this is the same e-mail I got a response to, from the support ticket i filed.) It said my e-mail was not in the system. Then I tried to reregister. It did not allow me to because my e-mail is already in use by the system. This is the point my hair started to come out. Any ideas?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
68

Can't get software for UPS ES-550

This reply was originally posted by James on APC forums on 6/29/2010


I tried to use the disc that came with it but the disc didn't work. Seemed like the computer simply could not read the disc. I am using WinXP 32 bit on a core 2 duo (intel) with 2G of ram. I registered my product with the website, then tried to download the software. I would not let me log in. I waited a few days and tried again, no dice. I filed a support ticket and they game me a link to download the software. It asked for a login and I still could not get in. I then tried to retrieve my log in and password by supplying my e-mail. (Note: this is the same e-mail I got a response to, from the support ticket i filed.) It said my e-mail was not in the system. Then I tried to reregister. It did not allow me to because my e-mail is already in use by the system. This is the point my hair started to come out. Any ideas?

See Answer In Context

1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
69

Can't get software for UPS ES-550

This reply was originally posted by James on APC forums on 6/29/2010


I tried to use the disc that came with it but the disc didn't work. Seemed like the computer simply could not read the disc. I am using WinXP 32 bit on a core 2 duo (intel) with 2G of ram. I registered my product with the website, then tried to download the software. I would not let me log in. I waited a few days and tried again, no dice. I filed a support ticket and they game me a link to download the software. It asked for a login and I still could not get in. I then tried to retrieve my log in and password by supplying my e-mail. (Note: this is the same e-mail I got a response to, from the support ticket i filed.) It said my e-mail was not in the system. Then I tried to reregister. It did not allow me to because my e-mail is already in use by the system. This is the point my hair started to come out. Any ideas?