Can't add SMC1500C to portal

[jkcohen]

I have a SMC1500C that I added to the Schneider Electric APC portal. However, it is not appearing on the portal. When I attempt to add it again, it says that I have already added it, which is quite consistent but doesn't help. How do I make the device appear in the portal? I would like to link the Advanced support contract to my UPS, but I can't. Thanks for any advice.

[Teken]

This issue will need to be addressed by APC Technical Support. Submit a service request about this problem and they will relay the same to the Smart Connect web master for review and resolution.

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