Brand new UPS says battery needs replacement

[rehti]

Hello,

we have a brand new "APC Back-UPS 1200 VA" and have set up apcupsd on the server to monitor it.

Everything seems to be working fine, but when the power is lost, we get this message:

pve UPS UPS1 battery needs changing NOW.

APC      : 001,036,0909
DATE     : 2024-06-06 16:41:06 +0200 
HOSTNAME : pve
VERSION  : 3.14.14 (31 May 2016) debian
UPSNAME  : UPS1
CABLE    : USB Cable
DRIVER   : USB UPS Driver
UPSMODE  : Stand Alone
STARTTIME: 2024-06-05 13:20:31 +0200 
MODEL    : Back-UPS BX2200MI
STATUS   : ONBATT LOWBATT REPLACEBATT NOBATT
LINEV    : 0.0 Volts
LOADPCT  : 14.0 Percent
BCHARGE  : 99.0 Percent
TIMELEFT : 48.8 Minutes
MBATTCHG : 10 Percent
MINTIMEL : 10 Minutes
MAXTIME  : 0 Seconds
SENSE    : Medium
LOTRANS  : 145.0 Volts
HITRANS  : 295.0 Volts
ALARMDEL : No alarm
BATTV    : 25.2 Volts
LASTXFER : Low line voltage
NUMXFERS : 4
XONBATT  : 2024-06-06 16:40:46 +0200 
TONBATT  : 23 Seconds
CUMONBATT: 68 Seconds
XOFFBATT : 2024-06-06 16:39:24 +0200 
SELFTEST : OK
STATFLAG : 0x010600D0
SERIALNO : 9B2403A03754
BATTDATE : 2001-01-01
NOMINV   : 230 Volts
NOMBATTV : 24.0 Volts
NOMPOWER : 1200 Watts
END APC  : 2024-06-06 16:41:09 +0200 

I assume, since the UPS is brand new, the message is wrong?

Now I could obviously just ignore the message, then however I will never be able to tell when the battery actually needs to be replaced.

Is there anything I can to fix this or get more information about the issue?

Thanks

Tim

[dpierce4776]

Ot says your charge is 10% if I am reading that correctly. It is possible that you simply got one with a defective battery and if brand new APC will send you a new battery free of charge. 

Do you have the serial number of the unit?

[rehti]

Thanks for your reply!

The 10% is the threshold value when I start to shut down the server.

The actual charge can be seen in the Value "BCHARGE" which was at 99% at the time. Which makes sense since it had only been on battery for a few seconds. 

[Teken]

Install PCPE software and update the system that a new battery has been installed. Report back how the system behaves when a grid down / lights out test is performed. 

It should be noted the battery needs to be fully charged when first opened. Each unit has a defined charging (rate) time based on how big the internal charger is. 

Report back what you see and observe after making the charge. 

[dpierce4776]

@rehti as @Teken stated you need to install PCPE software and update the system. But something else I am seeing it looks like the report is saying

BATTDATE : 2001-01-01

 or that the UPS thinks that the battery manufacture date is 1/1/2001. This will cause the UPS to throw an alert saying the battery should be changed. This should be updated with the correct battery install date as well as updated each time the battery is swapped out.

FYI typically batteries are only good for 3 to 5 years. So anything older than that the unit will alert you that you need to change the battery to maintain good working order. Right now it appears that it thinks your batteries are 23 years old.

[Teken]

It’s an oldie but not a goodie . . . 🤣 👍