Backup UPS connected and 92% charged

[Anonymous user]

I bought a 950VA Back-UPS a few weeks ago.
It is correctly connected to the mains, there have been no voltage blocks.
There are 5 PCs connected, a switch and a router.
A power of about 230W is provided.

Yet in Powerchute Personal Edition (v. 3.1.0) I am given a 97% charge, in charge.
If I connect Powerchute Business Edition instead, I am even given a charge of 9.2%.
Why is not 100%?

If it is useful information, the firmware is 925.T2.I

[BillP · Accepted solution]

Hi,

The unit should charge to 100%. If it is not you should contact local support as the UPS may need to be replaced.

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You may need to change the region in the upper left of the contact us web page. 

NOTE: PowerChute Personal Edition is designed for a Back-UPS. PowerChute Business Edition is not designed for use with new Back-UPS and may provide inaccurate information.