Back ups xs 1400u battery stuck at 10% for the first time charging

[Anonymous user]

Hi I bought this ups yesterday I plugged in AC power and ups connected to server. Ups battery has been stuck at 10% and it has been 24 hours what  should I do ?
I did brain dead reset refer to website didn't change anything still stuck at 10% any ideas ? should I bring back ups ?

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[Anonymous user]

Found solution I guess there is something wrong with business software I ended up install personal PowerChute and I can see battery is 100% full 

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[BillP]

Hi Lucas

Looking at the screen shots, the battery is fine and fully charged.  It seems to be a possible problem with Powerchute Business Edition as many of the values are 10% of the actual correct values (internal temperature, input/output frequency, input voltage, as well as the battery charge).

Can you tell use what version of Powerchute Business Edition you are running, that will help us get you the solution.

Thanks

Matt

[Anonymous user]

Hi Matt,

Business PowerChute Version is 9.5.0.301
Ups Firmware version is     926.T2 .I / 01.01a (1201 - 19)

It is interesting that self safe unable to perform on personal version I successfully did self test on business version.

Thank you.

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[BillP]

Hi Lucas

I've had it confirmed that the Back UPS XS isn't compatible with Business Edition just the Smart UPS models are.

[Anonymous user · Accepted solution]

Thank you Matt.