Back-UPS Pro 1000 No Power

[BillP]

Hi, new to this community as of today 🙂

I bought my Pro 1000 a few days ago and just got around to hooking it up last night. When i turned the unit on it was immediately chirping every 2 seconds or so and the battery indication on the LED screen was saying "empty". I thought maybe it needed charging so i unplugged all load from it and let it charge all night. This morning,same thing... didn't charge a lick overnight. I opened up the bottom of the 1000 and pulled out the battery. The battery was installed upside down and i ascertain this is shipped this way?

Anyways, i righted the ship, turned the battery over and now i get nothing. When i press the power button the LED screen flashes for a micro second and then goes black again. What do you think is going on? Could the battery leads be reversed (where they connect to the battery terminals)?

Thanks

[BillP]

Hi Rick

Would you be able to take a picture of the battery connection, so we can advise whether it is the correct way round?

Regards

Matt

[narf_apc]

Hello, what else shows the display ?? any code fault ??

because if do not recognize the battery pack will be necessary check the connections of the batteries.  

by the way the battery pack has a sticker green color for put it in the right position.

I hope this help you.

best regards.

[BillP · Accepted solution]

Hi guys, I was able to solve the mystery. Here’s what I did. 

Pulled battery out. 

Put test leads across both battery leads. 

Got 21v I think?

did the brain dead test with leads in place then turned on unit (battery out)

LED screen came alive then I reinserted the battery. 

All is well now in my humble little studio 😎

I’d like to thank the guys who offered me help it is much appreciated... trust me. I look forward to visiting this site often. There seems to be some pretty smart dudes parked here  

cheers

Rick