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Back-UPS HS 500: receptacles loose

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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mahohmei_apc
Cadet
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5
198

Back-UPS HS 500: receptacles loose

This was originally posted on APC forums on 8/31/2012


I have a Back-UPS HS 500 that, ever since it was brand new, has had one major problem: the contacts inside the receptacles are very loose. Lightweight transformer blocks hang loosely, and if I'm not careful, I can knock a plug right out.

Is there a way to tighten up the contacts? Or is this a warranty/DOA issue?

Thanks!


Accepted Solutions
BillP
Administrator Administrator
Administrator
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198

Re: Back-UPS HS 500: receptacles loose

This reply was originally posted by Angela on APC forums on 9/10/2012


cas0212, please start a new thread on your topic.

for the original poster, which web browser are you using?

See Answer In Context

5 Replies 5
BillP
Administrator Administrator
Administrator
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198

Re: Back-UPS HS 500: receptacles loose

This reply was originally posted by Dakota on APC forums on 9/1/2012


What is the serial number of the unit / when was it purchased?

cas0212_apc
Cadet
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198

Re: Back-UPS HS 500: receptacles loose

This was originally posted on APC forums on 9/8/2012


i forgot this is the serial number of my UPS its BE500R-PH -( 5P0727T57446 )

cas0212_apc
Cadet
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198

Re: Back-UPS HS 500: receptacles loose

This was originally posted on APC forums on 9/8/2012


good evening sir i have a problem with my UPS APC ES500 whn i put it in power direct to the wall it runs but when i remove it i can hear beeping but theres no current going to my computer i cannot use it is there any way you can help me how to fix my UPS APC ES500?? only beeping and theres no LED light on or blinking>???? thanks and more power

mahohmei_apc
Cadet
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196

Re: Back-UPS HS 500: receptacles loose

This was originally posted on APC forums on 9/7/2012


I had purchased it in November 2009, so it's still in the warranty period.

Update: I invoked the warranty, they shipped me a replacement, and the original is in its box ready to go back to them. The receptacle contacts are loose on the replacement as well.

After a bit of research, I found something I would have not in a million years predicted: grounded plugs are held onto tightly--ungrounded plugs, not so much. The solution: use "power strip liberators" to make the plugs grounded.

Now I'm experiencing an interesting problem with the new one: when I try to disable the audible alarm in the Web interface, all I get is "Service Unavailable"..

BillP
Administrator Administrator
Administrator
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199

Re: Back-UPS HS 500: receptacles loose

This reply was originally posted by Angela on APC forums on 9/10/2012


cas0212, please start a new thread on your topic.

for the original poster, which web browser are you using?