Back-UPS HS 500: receptacles loose

[mahohmei_apc]

This was originally posted on APC forums on 8/31/2012

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I have a Back-UPS HS 500 that, ever since it was brand new, has had one major problem: the contacts inside the receptacles are very loose. Lightweight transformer blocks hang loosely, and if I'm not careful, I can knock a plug right out.

Is there a way to tighten up the contacts? Or is this a warranty/DOA issue?

Thanks!

[BillP]

This reply was originally posted by Dakota on APC forums on 9/1/2012

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What is the serial number of the unit / when was it purchased?

[cas0212_apc]

This was originally posted on APC forums on 9/8/2012

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i forgot this is the serial number of my UPS its BE500R-PH -( 5P0727T57446 )

[cas0212_apc]

This was originally posted on APC forums on 9/8/2012

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good evening sir i have a problem with my UPS APC ES500 whn i put it in power direct to the wall it runs but when i remove it i can hear beeping but theres no current going to my computer i cannot use it is there any way you can help me how to fix my UPS APC ES500?? only beeping and theres no LED light on or blinking>???? thanks and more power

[mahohmei_apc]

This was originally posted on APC forums on 9/7/2012

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I had purchased it in November 2009, so it's still in the warranty period.

Update: I invoked the warranty, they shipped me a replacement, and the original is in its box ready to go back to them. The receptacle contacts are loose on the replacement as well.

After a bit of research, I found something I would have not in a million years predicted: grounded plugs are held onto tightly--ungrounded plugs, not so much. The solution: use "power strip liberators" to make the plugs grounded.

Now I'm experiencing an interesting problem with the new one: when I try to disable the audible alarm in the Web interface, all I get is "Service Unavailable"..

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 9/10/2012

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cas0212, please start a new thread on your topic.

for the original poster, which web browser are you using?