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Posted: 2021-06-29 09:40 AM
This was originally posted on APC forums on 8/31/2012
I have a Back-UPS HS 500 that, ever since it was brand new, has had one major problem: the contacts inside the receptacles are very loose. Lightweight transformer blocks hang loosely, and if I'm not careful, I can knock a plug right out.
Is there a way to tighten up the contacts? Or is this a warranty/DOA issue?
Thanks!
Posted: 2021-06-29 09:40 AM
This reply was originally posted by Angela on APC forums on 9/10/2012
cas0212, please start a new thread on your topic.
for the original poster, which web browser are you using?
Posted: 2021-06-29 09:40 AM
This reply was originally posted by Dakota on APC forums on 9/1/2012
What is the serial number of the unit / when was it purchased?
Posted: 2021-06-29 09:40 AM
This was originally posted on APC forums on 9/8/2012
i forgot this is the serial number of my UPS its BE500R-PH -( 5P0727T57446 )
Posted: 2021-06-29 09:40 AM
This was originally posted on APC forums on 9/8/2012
good evening sir i have a problem with my UPS APC ES500 whn i put it in power direct to the wall it runs but when i remove it i can hear beeping but theres no current going to my computer i cannot use it is there any way you can help me how to fix my UPS APC ES500?? only beeping and theres no LED light on or blinking>???? thanks and more power
Posted: 2021-06-29 09:40 AM
This was originally posted on APC forums on 9/7/2012
I had purchased it in November 2009, so it's still in the warranty period.
Update: I invoked the warranty, they shipped me a replacement, and the original is in its box ready to go back to them. The receptacle contacts are loose on the replacement as well.
After a bit of research, I found something I would have not in a million years predicted: grounded plugs are held onto tightly--ungrounded plugs, not so much. The solution: use "power strip liberators" to make the plugs grounded.
Now I'm experiencing an interesting problem with the new one: when I try to disable the audible alarm in the Web interface, all I get is "Service Unavailable"..
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