Back-UPS 650 Won't Restart After Power Restored

Notifications

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

Invite a Co-worker

Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.

Send Invite Cancel

Top Experts

User

Count

2150

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague

Back to APC UPS for Home and Office Forum

319

Link copied. Please paste this link to share this article on your social media post.

My Back-UPS 650 works fine in short outages. But, if there is a long outage which causes the Back-UPS to shut down it won't restart when the power is restored. This makes it pretty useless if the power goes out while I'm away from home.

Here I'm quoting from the APC page: Will my APC Back-UPS Automatically restart following the return of utility power?

"When adequate power is restored to the UPS (and is within the operating voltage range of the UPS) it will restart in online operation."

According to the page, the information applies to: "All APC Back-UPS"

But, it doesn't work with my Back-UPS 650. After an extended outage I have to manually turn it back on. When I got home yesterday to find the UPS turned off I checked the voltage at the transformer that supplies my neighborhood. It was 240 (I live in Thailand) which ought to be enough to start the UPS. It was certainly enough to run the fridge and a couple of air conditioners.

I have written to APC support, but have yet to receive a reply.

What am I missing here?

Replies 0

To The Top!