BR1500G battery runtime

[Anonymous user]

I'm sure this has come up often, but I have a BR1500G, running at 7% load. The unit estimates 15 minutes or so of runtime, which seems very low at 7% load. I bought a new battery, but get the same results. Is this what I should expect? If not, how can I fix the problem? Thanks!

[BillP]

Hi,

Did you update the battery install date? In most cases when you update the install date the UPS recognizes the new battery and reports the correct run-time. 

[Anonymous user]

Appreciate it, but I don't see how to do that. I have a mac, and no way to run the software. Can this be done from the unit itself? Thanks!

[Anonymous user · Accepted solution]

Found a PC, installed the software, ran it, and updated the battery installation date. Runtime jumped from 14 minutes to 84 minutes. We'll have to check and see if that's accurate, but it's a lot closer to the advertised runtime, so I guess we'll let it go for now. Thanks!