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BIOPODX411 reader detects as a swipe reader in Omnipass

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
tstaddon_apc
Crewman
Crewman
0 Likes
4
535

BIOPODX411 reader detects as a swipe reader in Omnipass

This was originally posted on APC forums on 2/4/2009


Hi,

I have raised this as a support call but wondered if there is anyone out there who's seen the same thing.

I have a few hundred BIOPODX411 panel readers in use and they haven't been an issue on older versions of Omnipass, but the latest Omnipass version (which I've downloaded as a trial to see if there's any benefit to upgrading) is doing some weird stuff with them.

For example, it quite correctly scans fingers during the enrollment process, but when a user tries to authenticate the reader icon shows as a swipe reader and the reader doesn't respond.

If I perform these exact steps, in order...

1. Kill the client
2. Relaunch it
3. Log in with password
4. Log off current user
5. Log in again

Then, on one attempt in ten, the graphic on the authentication window is different and the scanner does respond.

I've attached a screen capture of the two dialogs (excuse the white space in the middle and the demoware graphic) and you can clearly see the graphics are different the second time round.

Can anyone suggest the reason why this happens?

Thanks

Message was edited by: tstaddon


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
535

Re: BIOPODX411 reader detects as a swipe reader in Omnipass

This reply was originally posted by Angela on APC forums on 2/6/2009


what version of omnipass are you using?

See Answer In Context

4 Replies 4
tstaddon_apc
Crewman
Crewman
0 Likes
0
535

Re: BIOPODX411 reader detects as a swipe reader in Omnipass

This was originally posted on APC forums on 2/5/2009


Hi,

The driver is detecting it as an AES3500 reader but as far as I can tell it's an AES3400. Might this have any effect on it and if so what are the differences between the two chipsets?

Thanks

BillP
Administrator Administrator
Administrator
0 Likes
0
535

Re: BIOPODX411 reader detects as a swipe reader in Omnipass

This reply was originally posted by Angela on APC forums on 2/9/2009


hm okay cause I know APC only deals with version 5 beta for vista customers and we havent dealt with/support version 6. have you tried version 4 at all?

tstaddon_apc
Crewman
Crewman
0 Likes
0
535

Re: BIOPODX411 reader detects as a swipe reader in Omnipass

This was originally posted on APC forums on 2/8/2009


The old versions which work are v5 and earlier.

Omnipass 6 doesn't work properly unless I roll back the driver.

BillP
Administrator Administrator
Administrator
0 Likes
0
536

Re: BIOPODX411 reader detects as a swipe reader in Omnipass

This reply was originally posted by Angela on APC forums on 2/6/2009


what version of omnipass are you using?