BFC500 won`t turn on

Anonymous user · ‎2021-06-28

My BFC500 wouldn`t turn on and I ordered a new battery.

I've put in the new battery and the problem persists, with the same sympton: when trying to turn on it will beep once but won't turn on

the power light nor power the battery associated outlets.

I've done the reset procedure mentioned on other threads: remove the UPS from the outlet, remove battery, press the On button for 30 secs and so on. That didn't work either.

I measured the voltage with the battery connected to the UPS and the UPS connected to the powered wall outlet: it's about 15v. Then I measured only the battery, disconnected: it's the same measurement, about 15v.

It feels like the UPS is not charging the battery and won't recognize it as charged. Are there any other procedures to try or shall I have my UPS serviced?

Anonymous user · ‎2021-06-28

Thanks, I usually try to fix things before throwing away, but didn't even think about its age.

Regards,

-Paulo

See Answer In Context

BillP · ‎2021-06-28

Hi,

Sorry but I do not recognize that model number. Would you provide a photo of the bar code sticker that will be found on the back or bottom of the UPS.

Example

7CU4DabenVgYj95LjN05Bw%3D%3D.png

Anonymous user · ‎2021-06-28

Hi Bill,

I'm sorry, it's a BF500. The requested photo is attached.

Thank you and regards,

-Paulo

BillP · ‎2021-06-28

Hi,

Sorry but other than the reset/brain dead procedure there are no other troubleshooting steps available. The photo shows that the unit is 18 years old so I recommend replacing it with a new model.

Anonymous user · ‎2021-06-28

Thanks, I usually try to fix things before throwing away, but didn't even think about its age.

Regards,

-Paulo