BACKUPS 1350 randomly failes with F03.

[Dregalia]

I have a backups 1350 that fails with F03 Error (Shows Event 3 when I click on the first button)

I have only 1/2 load on it, 120 volts, battery shows blank. 

This has been going on for a while... It will reset, and then work for another week, then I have the problems with it.  Any thoughts?  The UPS was purchased in OCT 2024. 

[Teken]

Given the hardware is still under APC Warranty please contact APC Technical Support to submit a RMA.

Have ready the Serial Number, Purchase Receipt, and Error Code. Please reference this forum thread and reply back with the final outcome.

Warranty Check:

https://www.apc.com/us/en/support/product-support/ups-factory-warranty-information.jsp

You may use the same link to initiate a Chat scroll down to the appropriate link with APC Technical Support for faster response.

You will more than likely receive a refurbished unit that comes with a new battery cartridge upon their determination.

They will send you an email for return shipping. Print out the return shipping label APC provides you via the email link.

Place the old unit in the box the warranty unit came in, tape & seal, and drop off at any local FedEx depot.

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