BACK-UPS ES - BE850G2-UK overloaded even with nothing attatched.

[Markusdyer]

I purchased a BACK-UPS ES - BE850G2-UK in February 2022. This week it is giving the long continuous beep of an overloaded device, even without any devices connected to it. 
I have checked with PowerChute software and it states the battery is 100% charged and running on AC power whilst connected and correctly states battery when unplugged. 

However, when I click the power button, after a few seconds, the continuous beep occurs and the software states it is overloaded. The battery itself is stating 13.75 V when testing with a multimeter. PowerChute software self test also fails. 

Any ideas? Has the unit/battery become faulty?

[Teken]

Given you’re in the UK the APC warranty is three years. Please submit a RMA with APC Technical Support in your region. 

They may send out a replacement battery or entire unit based on some basic diagnostic testing. Insure you have photos of the purchase receipt, UPS Serial number, and battery production sticker.

Let us know how things turn out and what they determine the fault was and their solution: Battery Replacement vs Entire Unit.

[Markusdyer · Accepted solution]

Hello, Thank you. 

After speaking to a Technical Support representative is looks as though the unit is faulty. However according to support the warranty is only two years. I have been made aware of the Trade-In program for 25% off a new device.

Quite disappointing that the warranty was not three years as stated in documentation. 

[Teken]

Please upload a copy of the three year APC warranty coverage here. Insure it’s viewable on the APC Forum. 

[Markusdyer]

Thanks for replying Teken. I have been made aware that the warranty is only 3 years for EU countries. As I am in the U.K. it is only 2 years. You can close this thread if you wish.