APC fails to start on day one itself

[Anonymous user]

I bought a ups 650 VA BE650BY on 4th of august. When I tried to turn it on it was not working i was not able to on it.Then I lodged a complain no C1-1122743051. The lady said that you have to charge the UPS for 15 hours.
I plugged the UPS to power without any load. In the evening i again called then the guy said press the reset key for 15 seconds and then wait for whole night to be charged. Agin in the morning i tried to make it on but no response. Again called the customet care number and they said that now they are opening the complain and it will be solved in two days.
I am just waiting for last three day just to start by PC with UPS very frustrating.

[Techie_apc]

Sure, I will be happy to help you to resolve your issue at the earliest. Did you talk to the regional Customer Care Center again? What did they say about the replacement unit? As far as I know, the unit will be replaced if it is in stock. Therefore, I recommend you to talk to the regional Customer Care Center to know the status of your service request.

[Anonymous user]

Yes i talked to them many times. Yesterday went in experimenting. Finally today they had open a request and says it will take today to resolve this issue.Probably they will replace the UPS .

[Techie_apc]

We are sorry for the inconvenience that you endured. Did you try to cold start the UPS by pressing the Power on button until you hear two beeps from the unit? I understand that the regional Customer Care Center troubleshooted the issue, and they are in the process of replacing the product. Please let us know if you have any further question.

[Anonymous user]

What i did is just plug the ups with power without connecting it to the unit.There was no indication that UPS is working or not.Then we charged it to 24 hours. And also did some trouble shooting like pressing reset key for 15 seconds etc. I never herad any sound from the UPS.

[Techie_apc]

So are you getting the replacement unit from the regional APC Customer Care Center?

[Techie_apc]

I hope that the replacement unit will be replacement at the earliest. Please keep us updated if you run through any issues.

[Anonymous user]

I am not sure how they count the number of days for maintenance.
I called them again that they told me that it will still take two days.
As i informed them on 5th of august itdelf they should have closed the matter on 6th of august as per their policy of 48 hours.
Now they are saying that they have sen the mail in the 6th evening and they will count two days from thier. I am totaaly pissed off their attitude. They also have to consider that it was a new UPS bought on 4th of august itself and i am still have to use it.Do you have somebody where i can escalate this matter.

[Anonymous user · Accepted solution]

Can you push that for me so that i can get a new ups by today itself.
I have not used my new computer is sitting idle from last three days.