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APC and PC connected both turn off suddenly

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
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APC and PC connected both turn off suddenly

This question was originally posted by Armin on APC forums on 2/5/2011


Got a small server connected to a APC Back-UPS BR1000; both the server and unit just shut down throughout the day. I have tried changing the APC unit to a different model and the same thing happens. Both units have a full charge when this happens.

What I don't understand is that if there is an electrical problem why the unit doesn't switch to battery and it just shuts down. What would cause the APC unit to just turn off? Only a server and monitor are connected to this unit so I know it's not an overload situation.

The server is a PowerEdge T110 tower unit.

We have also tried changing the power supply on the server....same issue....

Message was edited by: Armin57

Message was edited by: Armin57


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BillP
Administrator Administrator
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40

Re: APC and PC connected both turn off suddenly

This reply was originally posted by Angela on APC forums on 2/7/2011


has this always happened or did it once work?

what other UPS model did you try? the same model?

this may be due to the fact that your server requires a pure sinewave UPS versus step approximated that Smart UPS SC and Back UPS products offer. it may also dislike the transfer time to battery that a Back UPS provides.

does it always turn off? (versus reboot?)

just to clarify, does the UPS turn off too or does it continue running? the title of the thread makes it sound like the UPS turns off too but i am not sure thats the case.

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BillP
Administrator Administrator
Administrator
0 Likes
0
41

Re: APC and PC connected both turn off suddenly

This reply was originally posted by Angela on APC forums on 2/7/2011


has this always happened or did it once work?

what other UPS model did you try? the same model?

this may be due to the fact that your server requires a pure sinewave UPS versus step approximated that Smart UPS SC and Back UPS products offer. it may also dislike the transfer time to battery that a Back UPS provides.

does it always turn off? (versus reboot?)

just to clarify, does the UPS turn off too or does it continue running? the title of the thread makes it sound like the UPS turns off too but i am not sure thats the case.