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APC UTS10BI + HONDA EM4500SX + APC Smart-UPS 3000 RM X whit 240 Volt IN/OUT question

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
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APC UTS10BI + HONDA EM4500SX + APC Smart-UPS 3000 RM X whit 240 Volt IN/OUT question

This question was originally posted by Mauro on APC forums on 2/5/2015


Hello,
I recently purchased a new UTS10BI for work with a Honda EM4500SX generator whit remote control kit.
Sorry for my bad english 😞
I have a very good UPS model Smart-UPS 3000 RM X 240 Volt model.
I need that when power outages from watt hour meter for a long time the universal transfer switch automatically turns on the generator and do not download all the batteries of the UPS.
I have connect the wire 9 IN and 10 IN to my 240 Volt in watt hour meter but the UTS10BI not power on,only i hear a relay close,no leds and no disply switch on.
To be able to turn and see the operating uts I have purchased a 240 volt transformer primary 240 Volt and secondary 120 Volts 300 VA and I plugged the cable into the UPS Inlet.
Please can you help me, I spent a lot of money, time and no one knows how to help me to connect these devices.
I already called two professionals but they do not know the UTS10BI.

Many thanks!

Mauro


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BillP
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Re: APC UTS10BI + HONDA EM4500SX + APC Smart-UPS 3000 RM X whit 240 Volt IN/OUT question

This reply was originally posted by Angela on APC forums on 2/6/2015


Hi Mauro, 

Your profile indicates you are in Italy - is that still accurate? UTS10BI is designed for North America use with 2 phases @ 240V (so H-H-G) and 60Hz. If you're still in Italy feeding this one single leg of 230V or 240V @ 50Hz which is what we'd expect in Europe, it won't work. In North America, this needs to be installed by a licensed electrician and they should know what to check for the input power connection.

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BillP
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73

Re: APC UTS10BI + HONDA EM4500SX + APC Smart-UPS 3000 RM X whit 240 Volt IN/OUT question

This reply was originally posted by Angela on APC forums on 2/6/2015


Hi Mauro, 

Your profile indicates you are in Italy - is that still accurate? UTS10BI is designed for North America use with 2 phases @ 240V (so H-H-G) and 60Hz. If you're still in Italy feeding this one single leg of 230V or 240V @ 50Hz which is what we'd expect in Europe, it won't work. In North America, this needs to be installed by a licensed electrician and they should know what to check for the input power connection.