APC SC 1500 won't power on goes straight to Battery Mode

[goldenbeard]

Hi All and anyone who can help

I have a APC Smart-ups SC 1500, -been working for years been fantastic, but the other week had it got a battery fault, so bought some new batteries for it. powered it down, swapped the batteries, APC Batteries!. Now when i power it up the online led flashes and then it goes to on Battery mode. I've changed power cable I've tried cold restart. I've connected old batteries and it does exactly the same.

Can anyone help

[JonPro]

Hi @goldenbeard 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.  I am sorry to hear about the issue that you are having with the APC UPS.

If the brain dead procedure is outlined in the provided FAQ below, there is a slight chance that the UPS is faulty.

Video: How to perform a cold start and brain dead on Smart-UPS 

If this is the case, you may want to reach out to our support for your country.

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp

[goldenbeard]

Thank you for getting back to me, I have tried these and unfortunately none of this worked so I think it may be a dead duck.

[JonPro]

I'm sorry to hear that @goldenbeard.  As mentioned earlier, you may want to reach out to our local tech/sales support if you are eyeing a new UPS.