APC P6FGIN Surge indicator off. What does it indicate?

[Anonymous user]

Hi All

The surge indicator on my surge protector (Model P6FGIN under warranty) has gone off, though the power supply works as usual. Does this indicate that this no longer is a surge protector and has turned into a mere power strip?

I tried contacting the technical service team through a form on the contact us page. I got an auto-reply mail with what seems to be a ticket number acknowledging the communication saying "expect a response with in the next business day". I never got any response. 

Any advices regarding the issue or how to approach the support team are welcome.

Thanks in advance.

Tharun

[BillP]

Hi,

What is the assigned case number? I will forward the information to the proper team and have them contact you.

Thanks,

[Anonymous user]

Bill,

The case number is #2788-514895484-2256. I stay in Bangalore, India.

Thanks

[Anonymous user · Accepted solution]

All,

Here's an update. I called up the customer service desk and they ran the things for me. After a short inspection, the technician said that the product will be replaced.

I realised that in India, the service through phone is much responsive and faster than the email channel.

Thanks