APC ES 700 - New Battery / Overloaded

[Anonymous user]

Hi there,

Is anyone able to help me? I've owned an APC ES 700 for over four years and it has been brilliant! Saving my Synology from several powerspikes and power outages at home. I'd to keep it going if I can.

A few months ago, it seemed to die a death, with a long continuous squeal. So I shutdown everything and diagnosed that I probably needed a new battery; it didn't seem to hold charge.

I purchased a new battery, from what I believe is a genuine supplier and plugged it in yesterday. Allowing it all to charge up (its been 24hrs).

If I press on a single time, I see or hear nothing. No light, no sound. However, if I hold the on button down for a few seconds. I get a double beep, a green light (for a second) and then a continuous noise. Further to this, Powerchute then reports the backup device is overloaded.... but there is nothing plugged in.

In the powerchute software, it states that i have 100% battery, but it is discharging!

Is there any hope for the device? Given I need to get this up and running to protect my NAS and I'm now self-employed, I'm tempted to go out and buy another. However, before I potentially waste money, is there anything else I can do?

Thanks and appreciation to anyone willing to try to help.

Kind regards

Carl

[Anonymous user]

Hello Carl,

There should be a reset button right next to where the power cord attaches to the unit.

Try pressing that all the way in.

If that doesn't help, try plugging the unit in somewhere else like in a different part of the house in case that wall outlet has a ground fault or excess noise in the AC line.

If neither of those help it is probably time for a new one unfortunately.

[Anonymous user]

Thanks Randy, I think you've confirmed what i'm suspecting. The unit just doesn't seem to behave at all. Every now and again, the green light comes on and then hangs a few seconds before going into the overload state. Shame I spent the forty odd pounds on a battery when I actually needed a new ups.... Getting on to order a new one. Thanks

[Anonymous user · Accepted solution]

Hi all!

I have the SAME-EXACT failure than Carl for my 5 years old APC BE700G-GR- UPS. Just bought a new battery and clean the contacts but no luck. I'm trying to get a Service Manual to see the board diagram but APC do not distribute it/them. I think that having the battery lying down (not vertical) was the problem and a design failure. The contacts were sulfated and there was a acid smell when open the battery receptacle. 

I think it's time to switch to another brand, so I bought a CyberPower and I am very happy.