Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

APC Back Ups Pro 1000 interfering with household phones

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forΒ 
ShowΒ Β onlyΒ  | Search instead forΒ 
Did you mean:Β 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • APC Back Ups Pro 1000 interfering with household phones
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Spock Teken
100
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS for Home and Office Forum
Solved
Anonymous user
Not applicable

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

0 Likes
5
1057
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

APC Back Ups Pro 1000 interfering with household phones

Hello,

I am using a new APC Back Ups Pro 1000 (600W/1000VA.) An ASDL modem was connected to the unit (new phone cord that has been tested good.) Power chute software has not been installed on the PC yet. Shortly after hooking up the modem into the in/out ethernet surge protection slots, incoming phone calls would produce one ring on house hold phones (wireless VTech Dect 6 with base unit connected to line in another room) and the callers would be disconnected (ie the line would go silent.) Outgoing phone calls were not affected and the modem performed to expectations. After contacting a phone company repair tech the issue with incoming calls was traced to the new ups unit. Normal household phone useage was restored by disconnecting the modem from the back up unit and relying on a direct connection to the wall outlet.

I would like to protect my modem and lines using the back ups but I don't know what I am dealing with here. Is there a way around this issue? Am I dealing with a faulty back ups? A configuration issue? Why is it interfering with phone calls?

Your help and advice is appreciated. πŸ™‚

Labels
  • Labels:
  • Back-UPS & Surge Protectors
Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

0 Likes
0
1057
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

I am using the BR1000G. Here is a direct link to the product page: http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BR1000G

The pdf manual provided on the linked product page shows allowed connections.

See Answer In Context

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Replies 5
Anonymous user
Not applicable

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

0 Likes
0
1057
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

"That just tells you Syracuse wasn't that Griffey Shoes good," Barkley retorted. There will probably be people Air Jordan Heels who agree with Barkley that only eight Big East teams belonged in the NCAA tournament Ken Griffey Shoes as a result of the conference's awful showing, but the truth is the league simply performed well below Air Max 24 7 expectations in single-elimination format. Based on their season-long body of work, it would have been very difficult to justify leaving Nike Air Yeezy out Connecticut, Villanova or Marquette, the teams that finished ninth, 10th and 11th in the Big East regular-season standings. Even Nike Dunk Heels though he had the more logical argument, Pitino didn't exactly help himself when he looked straight into the camera and guaranteed "Notre Dame will not lose" Sunday night against Florida State. The lesson here: Never pin your TV credibility to Notre Dame in the NCAA tournament and never argue with Barkley even when you're right.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

0 Likes
0
1057
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

Looking on the product itself as well as on the technical specification and page number 2 of the user manual, the product that you have BR1000G only offers Network/Ethernet and Coax protection.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

BillP
Administrator BillP Administrator
Administrator

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

0 Likes
0
1057
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

hmm i am not 100% sure on this. i wonder if its because something requires "bi-directional communication" like on coaxial cable lines.

can the phone company provide any info on how their modem communications and any details about the type of communication/signals provided by this service?

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

0 Likes
0
1057
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

The best answer I could get was that communication and modem protocols met DSL / ADSL industry standards. I've made no headway in gaining phone functionality with modem connected to the unit's ethernet ports.

I attempted to intall the latest version of power chute software. The back ups unit was detected 50% of the time by the software during a series of self tests. Cable connection from unit to PC was repeatedly checked. It would fade in and out of connection during daily use. PC USB port tested fine with other divices. I uninstalled power chute and removed the serial to usb cable from the unit.

I admit a degree of frustration with the product. πŸ™‚

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

0 Likes
0
1058
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: β€Ž2021-06-29 05:24 AM . Last Modified: β€Ž2024-03-21 11:55 PM

I am using the BR1000G. Here is a direct link to the product page: http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BR1000G

The pdf manual provided on the linked product page shows allowed connections.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Β 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings Β© 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of